Sanofi U.S. Hiring for Consumer Experience Research Director at Cambridge, MA Full Time

The CX Research Director will have a solid understanding of the human-centered design process and significant experience in scoping research projects, selecting appropriate methodologies, managing research vendors, building insight frameworks, presenting insights to stakeholders. The CX Research Director will also be experienced at working closely with design/development teams. As the Consumer Experience team is still building out each discipline, the ideal candidate will have an agile, action-oriented attitude and not be afraid to be hands-on with research efforts, some of which will be fully executed internally. ResponsibilitiesLead the design and execution of research studies that follow research best practices and methodologiesPartner with product owners, functional leads, and stakeholders to clarify project goals and identify areas where customer research can provide greater insightPartner with the CX strategy and design team leads to develop a research roadmap/strategy and project brief that accurately estimates the scope and level of effort required for projects; integrates it within the design planning, estimation, and prioritization processSelect and manage research vendors to ensure that study participants and research findings meet CX team and stakeholder expectationsLead the creation of customer journeys, insight frameworks, and user personas which synthesize data and findings, helping the team arrive at a shared understanding of the customer needs.Passionately advocate for customer needs, insights, market trends, etc. that need to be considered and incorporated into the experience and design strategyPresent research findings and recommendations in a clear and compelling manner.Identify or develop immersive and interactive methods for helping stakeholders and the CX strategy/design teams understand the needs and experiences of customers.Ensure all research study results are actionable and contribute directly towards meeting project and business goals in pragmatic approachBe an influential leader who champions and advocates for the customer (HCPs, patients, employees, etc.) on projects and across the business; not be afraid to speak up when you see the customer’s needs and preferences being ignoredEvangelize and exemplify user research best practices for the entire organizationContribute to the CX team’s vision by identifying areas of opportunity or improvementKey Qualifications Bachelor’s degree or equivalent work experience in design, HCI, or related field.Master’s degree in relevant field a plus.10+ years of CX or UX research is a must, preferably with a mix of experience in consulting and large corporate environments is a plus10+ yearsof experience in the design of digital devices, software, or solutions/applicationsMastery and advanced knowledge of design principles, usability principles, and UX research methods (quantitative and qualitative) and the ability to guide teams to apply research findings/insights within the product development processPrevious experience implementing a human-centered design methodology in product developmentExperience applying design thinking in ambiguous situations and on a variety of digital and non-digital projectsExcellent teamwork skills, and the ability to lead, influence, motivate, and inspire cross-functional teamsExcellent verbal and written communication skills, especially as they relate to presenting and defending research and design decisions; can flex and adapt to audiences (stakeholders and partners) at all levels and sizesFamiliarity with pharma or digital health is a plus, but not requiredResearch work samples that demonstrate the best practice in user research, methodology, and insight framework generation is a must to be considered for this positionDesired traits Agility, decisiveness, resilience, transparent communications, and openness with strong attention to detailsYou bring the ability to and a passion for leading cultural shifts in organizations, especially when it relates to digital transformation and human-centered design.You are a vibrant and engaging storyteller with strong business communication and presentation skills.You have an intellectual curiosity that inspires others around you.Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.#GD-SA #LI-SAAt Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.