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Job Description
Domestic Operations AgentSaturn Freight Systems is celebrating their 29th Anniversary as a full service quality transportation company specializing in making time sensitive deliveries anywhere in the world. Saturn offers domestic Air Service, LTL, Expedited, Exclusive Truck Service and TL. International Services cover both Air and Ocean Import and Export services.The Domestic Operations Agent facilitates the shipping of cargo. Responsible for executing all functions related to the successful operation of this position and to provide excellent customer service with continual improvement in mind. Experience required is at least three (2) years in domestic operations. Will be expected handle complex shipments .ESSENTIAL DUTIES AND RESPONSIBILITIES: Take booking requests, ensure bookings are made at current and accurate rates, and in the most cost effective and time efficient route. Communicate effectively with carriers, origin and destination locations regarding shipment status, special handling and delivery processes. Proactively notify customers of status of shipments. s customer complaints escalate shipping problems to management and participate in problem resolution. Ensure shipments are organized, complete, and closed in a timely manner Provide assistance to other department team members in daily work interactions – to identify, organize and coordinate customer shipping requirement.EDUCATION AND EXPERIENCE High School Diploma plus 2 years of domestic operations is required. Intermediate experience using Windows operating system and Microsoft software applications including Word, Excel, and Outlook is requiredJob Type: Full-timeBenefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- San Diego, CA 92121: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Logistics: 2 years (Required)
Work Location: One location
