The position performs public safety communication functions as it relates to the criminal justice system. Work involves receiving, prioritizing, and entering emergency and non-emergency police calls into the Computer Automated Dispatch (CAD) system as well as dispatching and monitoring calls for service via two-way radio. This position is responsible for obtaining and disseminating a variety of reports and law enforcement sensitive documents. The work has unusual demands such as responding to people on the phone or in person that are uncooperative, hostile and under extreme stress. In addition to the public safety demands of this position, it also performs office clerical work which involves multi-tasking office functions and procedures. The employee must be able to maintain a level of professionalism that best represents the Sheriff’s Office and serves the citizens of Calvert County. The work is performed under the supervision of the Sheriff’s Communications Officer III or sworn staff in their absence.
The position reports to the Sheriff’s Communications Officer III and may receive direction and training from the Sheriff’s Communications Officer II.
Essential Job Functions
Serves as first point of contact for members of the public who visit the Sheriff’s Office, which includes a range of functions, including direct assistance and guidance.
Receives and assists visitors to the office; queries visitors and directs them to appropriate staff or offices.
Receives, screens, and refers telephone calls; queries callers and transfers or refers calls to appropriate staff or other offices which may require police assistance.
Receives emergency/non-emergency calls from citizens and ensures appropriate information is entered in the Computer Aided Dispatch (CAD) system; retrieves data as requested.
Forwards information to the Police and/or Fire Emergency Medical Service (EMS) Communications section and Animal Control.
Assists police communications personnel in obtaining additional assistance, as needed from various other governmental and private agencies, including forensic investigators, funeral homes, County public facilities, State Highway Administration, County Roads, private towing companies and local hospitals when requested.
Interacts with assigned officers from all divisions of the Sheriff’s Office and other police agencies through telephone, two-way radios, cell phones and pagers.
Processes applications and payments from citizens for fingerprinting and those requesting copies of reports; explains the process to requestor and forwards documents to the records section.
Confirms warrants/criminal summons and peace/protective orders on persons. Locates, retrieves and passes along such documents to officers to serve in person or fax to other agencies for service; clears warrants from agency computer system.
Maintains and retrieves accurate vehicle impound information; processes information by keying data into computer databases and other computerized record systems.
Produces a variety of typed or word-processed documents such as letters, memoranda, and reports; proofs and edits typed materials for accuracy of grammar, spelling, punctuation and format and makes corrections.
Notifies public via social media for serious incidents.
Assists with training and mentoring new employees (civilian/sworn)
Monitors security cameras of multiple locations.
Notifies Command Staff of all major incidents and notifies community of incidents such as road closures due to accidents, police activity, missing persons, and so forth.
Activates the UAS (Unmanned Aircraft Systems) pilots when the need arises.
Contacts ID Investigations Team (Office of the Attorney General’s Independent Investigations Division) in the event of a police involved fatality.
Tracks computer connectivity issues for the Deputies and reports them to Technology Services.
Receives and logs court ordered Emergency Petitions and notifies supervisor of action required.
Other Duties
Performs related work as required.
Knowledge, Skills, and Abilities (These are pre-employment KSA that apply only to Essential Job Functions.)
Knowledge of–
Ability to–
Required Qualifications (Note: Any acceptable combination of education, training and relevant experience that provides the above knowledge, abilities and skills may be substituted on a full-time year for year basis.)
Training and/or Education:
High School diploma or GED equivalent.
Experience:
One year of experience in a Public Safety and/or Emergency Communications environment.
Licenses or Certificates:
METERS/NCIC
CPR/AED
Special Requirements:
Subject to background investigation and polygraph examination.
Physical Demands:
Workers operate keyboard devices for sustained periods.
Occasional lifting of moderately heavy objects.
Unusual Demands:
Work is subject to frequent interruptions.
Required to work non-standard work schedules that includes evenings, weekends, and holidays.
Subject to physical contact and body fluids.
Subject to call in or remain on the job for emergencies.
FLSA Status:
Nonexempt
Compensation Steps:
Grade 718: $25.00 – $28.70 per hour
Sheriff’s Office
Position closing date: December 18, 2023
Please Note: A complete application is required to be considered for a position within Calvert County Government. All prior work experience, education, and other certifications should be entered into the application and supplemental questions should be answered completely. Attachments are not provided to hiring managers unless you are selected for an interview.
Accommodations will be made for individuals with disabilities upon reasonable notice. County application required.
Individuals interested in applying for this vacancy must have eligibility. If you are new to state service or need to...
Apply For This JobJob Details Full-time$62,694 – $100,141 a year3 hours ago Full Job Description For job description and to apply, please visit...
Apply For This JobPosition Information Do you have any experience in working with zoo or exotic animals? Join the Honolulu Zoo, Voted 4th...
Apply For This JobAre you a highly detailed oriented type of person? Then this is the job for you! We are currently recruiting...
Apply For This JobJOB SUMMARY The incumbent, under the general direction of the Customer Service Supervisor, is responsible for providing courteous and accurate...
Apply For This JobSummary: Under general supervision of the Fleet Manager, this working supervisor shall provide direction to the heavy equipment mechanics in...
Apply For This Job