Siteimprove Hiring for Director, Global Account Management Job at Seattle, WA Full Time

Account Management is a new function at Siteimprove and part of the customer success organization. This leadership role will be part of the founding team and helping to build, shape and manage a team responsible for identifying, pursuing and closing upsell opportunities across our Medium / Corporate segment. This role will be crucial to reach our target net revenue retention rate of 115 % by 2024.

In addition, the Director will play a significant role as part of the global Customer Success Leadership team, helping to refine and shape strategy as we continue to build a best-of-breed team.

What you will be doing

• Meet and exceed overall Customer expansion goals with assigned customers (i.e., Net Retained Revenue)

• Lead a team of Account Managers who proactively own and manage a portfolio of corporate & enterprise-level expansion opportunities and become their trusted advisor to the customer and the internal customer success team

• Lead and participate in huddles, team meetings, and other company functions by sharing knowledge and providing feedback that will improve how Siteimprove works with our Customers

• Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.)

• Maintain practitioner-level knowledge of customer industries as well as product features, advantages, benefits, pricing, contract details, and selling points for effective communication

• Advocate on behalf of the Customer to other departments to ensure Customer needs are met

• Work with your Customer Success Leadership ensuring continuous value delivery & commercial success for our customers

• Lead the Account Management foundation team establishing a global playbook

What we require of you

• 10+ years of SaaS account management experience, 4+ in People Management. Ideally with an ACV of $100k+ ARR and total book of business north of $20M carrying an annual quota of $2-4M expansion business

• You embody our core values: You are people centric. You are customer focused. You embrace and drive change. You have a passion to succeed. You find value in diversity and inclusion

• Experienced leader of high performing Sales / Account Management teams in SaaS

• Strong customer-facing and presentation skills with ability to establish credibility with executives

• History of developing internal playbooks and scaling from inception to broad adoption.

• Superb written and verbal communication skills

• Positive attitude, empathy, and high energy

• BA or BS degree OR equivalent experience

What we’ll love about you

• 6+ years of Leadership experience working with large, enterprise-level accounts (150-500K ACV) and carrying an annual quota of $4M+

• Leadership Experience in scaleup as well as in an established Tier-1 enterprise organization

• MBA

• Self-starter with a demonstrated record of acquiring knowledge beyond what is needed to complete assigned tasks

• Strong listening ability and persuasiveness to use appropriate interpersonal styles and communication methods

• Excellent problem solving and creative thinking skills

• Proven ability to be a business advisor by creating valuable business partnerships with Customers

• Proven record of accomplishment of delivering measurable results exceeding annual targets

• Excellent verbal and written communication skills working in a professional environment

• Experience in digital marketing

What you’ll love about us

Siteimprove is a people-centric SaaS company driven by the desire to make the internet better for everyone. We take our responsibility as a thought-leader within digital inclusivity seriously as we champion inclusion globally through our business actions and our corporate social responsibility initiatives. Our growth journey comes with plenty of opportunities for personal development and being surrounded by highly talented colleagues means there’s always someone to learn from. We’re a hybrid workplace that nurtures a culture that offers Siteimprovers a high degree of flexibility and enables them to keep their life balanced.

In addition, we hope you’ll appreciate:

• Great and inspiring company culture. Read more about the Siteimprovers and our inclusive, people-centric culture in this section here: https://careers.siteimprove.com/culture/

• Rest and relaxation. 4 weeks paid time off, 11 paid holidays, which includes 1 floating holiday of choice.

• Comprehensive benefits. National medical plan, dental, vision, paid maternity leave, paid paternity leave, HSA, Flex, employer-sponsored short-term, long-term disability, discounts to volunteer plans to meet your family needs, and more!

• Prepare for the future. 401(k) with a company match to provide a better future in your retirement years.

• Development opportunities. We are growing which in turn provides opportunities to grow both personally and professionally.

How to apply

Click on the APPLY NOW button to submit your application.

Siteimprove is an equal opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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