Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency’s mission through direct service to the public. This involves receiving incoming calls through the Quincy office’s General Inquiry phone line and conducting interviews to determine the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.
Customer Service Representatives (CSRs) provide assistance to beneficiaries and the general public in person, by telephone, or in writing. CSRs conduct interviews to determine the nature of the caller’s question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.
REQUIREMENTS & QUALIFICATIONS To qualify, you must be a U.S. citizen and have excellent communication and people skills. We consider additional qualifications such as experience, education, or a combination of experience and education. Fingerprinting and background and/or security investigation required. Selectees are required to serve a 1-year probationary period.
Job Type: Full-time
Pay: $42,404.00 – $75,628.00 per year
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to commute/relocate:
Work Location: In person
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