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Department of Revenue
Annual Salary: $31,200.00
Location: Truman Building – 301 West High Street, Jefferson City, MO
Work From Home: Option to work remote after fully trained and meeting requirements.
DOR’s vision is to provide every customer the best experience every time.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
Answer phone calls and assist Missouri taxpayers with their individual/ business tax account including establishing payment plan agreements, checking business tax compliance, and issuing a Certificate of No Tax Due when requested. This position will require the ability to multi-task by communicating with the taxpayer and utilizing multiple computer systems. If you like a fast-paced environment and providing excellent customer service with the possibility of advancement, apply today.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
Research and problem solve tax issues for both internal and external customers
Collect delinquent taxes through the use of multiple collection tools
Interact with customers via telephone, email, in person, and written correspondence
Analyze customers’ reasons for calling to recommend process improvements.
CORE COMPETENCIES NEEDED:
Attention to Detail Clear Communication Computer Literacy
Multi-task Reliable Self-directed
MINIMUM QUALIFICATIONS:
Possess high school diploma or high school equivalency certification
Six or more months of experience in clerical or general office support work
Proficient computer skills
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
We celebrate diversity and are committed to creating an inclusive environment for all employees
The State of Missouri is an equal opportunity employer.
