StraightUp Solar Hiring for Solar Operations and Management Accounts Manager – Operations Manager Job at Bloomington, IL Full Time

StraightUp Solar, a fast-growing, locally-owned solar installation company, is seeking a Full Time – Solar Operations and Maintenance Accounts Manager. This position can be based out of our St. Louis, Missouri or Bloomington, Illinois office.

The Solar Operations and Maintenance (O&M) Accounts Manager will manage 200+ existing commercial contracts, grow SUS’s Commercial O&M and serve customers with Excellence.

The Responsibility of the O&M Account Manager is to ensure the arrays produce electricity as expected through annual inspections, ongoing monitoring and service visits. Additionally, the Account Manager will provide excellent customer service and that will lead to contract renewals as well as new referrals for additional sites and clients. The likely breakdown of time between managing current systems and selling / signing new Commercial O&M Contracts will begin at approximately 85% vs 15%.

Job Duties:

Effectively manage all O&M contracted services

Coordinate, schedule, manage and mentor technicians or subcontractors performing O&M work orders on a daily basis.

Review and QC completed work orders, provide reports to Customer and provide accurate invoicing instructions to accounting within 2 days of completing the work order

Facilitate and support O&M market growth

Manage relationships and maintain communications with existing O&M customers to win additional contracts

Clear communication with commercial customers on technical and business issues

Understand O&M pricing tools and assumptions and contract terms

Provide quotes and contracts for O&M services for additional customers and sites

Serve as a Leader in StraightUp Solar Service Department

Actively participate in planning meetings for O&M services

Recommend and implement approved and assigned O&M staffing and workflow process improvements to increase efficiency or profitability

Provide mentorship, training, feedback and coaching and 360 reviews and annual evaluations of technicians performing O&M work

Provide and present statistical and financial scorecard and key performance indicator data to the service team or management on O&M services and trends

Required Competencies:

• Previous experience in solar industry, construction project management, service department, or other technical background
• Strong verbal and written communication with a customer service mindset
• Thrive in a fast paced / multi-tasking environment
• Experienced working in cloud based computer networks
• CRM experience, MS office, and Google Workplace apps
• Proficient math skills required: add, subtract, multiply, divide, basic descriptive statistics
• Ability to type on a standard keyboard. Minimum 10-finger typing ability of 40 WPM.
• Understanding of email etiquette, good grammar and spelling associated with professional customer communication
• Present a consistent positive attitude, exceptional teamwork with reliable attendance
• A focus on continuous improvement and learning is a strong plus
• Strong ability to manage numerous priorities, multitask, and follow through on assigned tasks and projects with minimal supervision

What We’re Looking For:

The ideal candidate has demonstrated experience coordinating and leading service technicians and interfacing with customers and negotiating or defending billing policies and invoicing. The ideal candidate will have exposure to the solar installation process and is comfortable or knowledgeable with respect to materials and product lines used. Verbal communications with team members and customers, and frequent database, CRM, and spreadsheet use and updates are a large percentage of daily responsibilities. A strong self-starter with a passion for multi-tasking, problem-solving, and strong sense/internal drive for daily accomplishment will thrive in this role.

About StraightUp Solar:

StraightUp Solar is Missouri’s longest running and largest solar installer. St Louis-founded and owned, we are a fully licensed and insured electrical contractor, a BBB A+ business, and B-Corps Certified.

We are a turn-key solar PV design & installation firm with 7 in-house installation crews. Our 115 employees in Missouri and Illinois are dedicated exclusively to PV design, installation, operations, and maintenance.

StraightUp Solar has installed more than 2,000 solar projects at businesses, homes, schools, farms, churches and government buildings throughout Missouri and Illinois and has offices in St. Louis, MO and Bloomington, IL. Our team includes 50 NABCEP Certified and Associate-level credential solar professionals.

What we offer:

• Competitive hourly rate and advancement opportunities
• 4% Employer Matching 401(k)/100% vested.
• Monthly medical insurance stipend for employee
• Paid Life Insurance $50,000
• Additional voluntary insurance includes: Dental, Vision, Short- and Long-Term Disability, Accident and Critical Illness, Life and Legal.
• Wellness Program, Future Employee Ownership
• Paid Vacation, Sick, VTO, Holidays, Bereavement, Parental and Maternity Leave
• Ongoing solar education and training classes

StraightUp Solar Culture:

StraightUp Solar is a values-based company committed to a cleaner, safer, and more secure energy future – one solar panel at a time. We provide a supportive team environment which allows everyone the opportunity to collaborate on ideas to improve the company. StraightUp Solar is an Equal Opportunity Employer. We encourage veterans, women, persons of color, and members of the LGBTQ community to apply. StraightUp Solar has 6 core values (CLEARE) that guide the company and team members.

CLEARE Values

• Community First

• Lead the Solar Tribe

• Educate the Solar Lesson

• Advocate Always

• Respect Each Other and the Environment

• Excellence In All We Do

Job Type: Full-time

Pay: $68,000.00 – $88,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Bloomington, IL 61701: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please describe your construction management and solar experience?

Education:

• Bachelor’s (Preferred)

Experience:

• Construction management: 1 year (Preferred)

Work Location: Hybrid remote in Bloomington, IL 61701