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Student Services Specialist, Orientation & Student Support (2023)
MiraCosta College
For full details and to apply, go to https://apptrkr.com/4350259
Type of Assignment: Full Time
Assignment Category: Regular Position
Position Details:
One regular, full-time, categorically-funded position, 40 hours per week, 12 months per year on the Oceanside campus. The categorical funding for this position currently has no end date. The work schedule will normally be Monday through Friday, 8:00 am – 4:30 pm; the person selected will also need to work outside of the standard schedule to accommodate for events and other student programming needs. Remote work will be subject to supervisor approval only after the 6-month probationary period and only available during non-peak onboarding periods. The person selected for this position will be subject to assignment to any district facility during any hours of operation.
Remote Work:
MiraCosta College believes that flexible work enables employees to achieve a more successful balance between work responsibilities and family life. The District offers the opportunity to telework (remote work) for certain positions, depending on the operational needs of the District and the provisions of the telework policy. Probationary and temporary employees are not eligible to telework unless approved by the appropriate vice president. No employee is guaranteed the right to telework. No employee shall be authorized to telework 100% of the time; regular, on-campus presence is expected for all District employees on a weekly basis.
IMPORTANT: MiraCosta College requires that all employees be fully vaccinated against COVID-19 in order to promote a safe and healthful workplace for employees and to promote the health and safety of our campus community. Unvaccinated employees are at greater risk of contracting COVID-19 and developing severe disease. This causes greater risk to their personal health and unnecessary disruption to the college community that depends on college programs and services. As of August 23, 2021, all employees must submit proof of vaccination or request and receive approval for a medical or religious exemption prior to their start date. For more information, please visit https://www.miracosta.edu/covid/covid-vaccination-requirements.html.
RESIDENCY REQUIREMENT:
MiraCosta College Board Policy 7800: Employee Residency requires all classified staff, administrators, and temporary/hourly short-term employees to maintain and permanently reside in a principal place of residence in the state of California that is within two-hundred (200) road miles from the employee’s regularly assigned district worksite. The purpose of the policy is to promote efficiency and continuity throughout all campus administrative functions, provide students with high quality assistance and accessibility to all academic and campus services, ensure that students receive an engaging education, and respond to emerging student needs.
The District may consider an individual request to temporarily reside outside of the State of California or outside the 200-mile limit on a case-by-case basis, not to exceed twelve consecutive months.
Salary Range: 21
Compensation: Starting at $66,958 per year (range 21, step 1), with annual salary step increases up to step 5. In addition, after five years of district service, employees earn a longevity stipend that increases over time.
Employees must make arrangements for the direct deposit of paychecks into the financial institution of their choice, via electronic fund transfer.
Benefits:
MiraCosta College offers an array of benefits to eligible employees.
• The district pays 100% of the cost of medical, dental and vision insurance for eligible employees and dependents
• $100,000 life insurance policy
• Up to $250 of benefit credits per month to help pay for a variety of voluntary benefit options, such as supplemental life insurance, disability coverage, and health care/dependent care flexible spending account (FSA)
• Vacation, sick leave, and up to 18 paid holidays
• State pension system retirement benefits (CalPERS)
• Free and confidential employee assistance program
• Wellness Program
• Participation in the District’s Early Retirement Program
• Professional Development Opportunities
• Tuition fee reimbursement
• https://www.miracosta.edu/academics/degree-and-certificate-programs/social-and-behavioral-sciences/child-development/child-development-center/index.html
Position Term in Months: 12
Application Procedure:
In order to be considered for this position, you must submit the following documents directly in the online system and finish applying and receive a confirmation number by 11:59 PM on the closing date:
1. Application on which you list all relevant experience.
2. A cover letter addressed to the “Screening and Interview Committee” specifically describing how your experience aligns with the Essential Duties, Other Duties, and Desirable Qualifications.
3. Transcripts of college coursework which provide evidence of meeting the minimum qualifications as stated in this job posting. Unofficial or legible photocopies are acceptable. If a degree(s) was earned, the transcripts must state that the degree was awarded. Any degree/coursework used to satisfy the minimum qualifications must be from a postsecondary institution accredited by an accreditation agency recognized by either the U.S. Department of Education or the Council on Postsecondary Accreditation.
If your degree(s) is from a college or university outside of the United States, you must submit a detailed evaluation from a professional evaluation agency. To view a list of agencies approved by the California Commission on Teacher Credentialing, go to https://www.ctc.ca.gov/credentials/leaflets/foreign-transcript-evaluation-(cl-635). Transcripts or translations in English still require the evaluation to show the U.S. equivalence of your degree.
The screening and interview committee will review application materials for up to three to four weeks following the closing/first screening date. Applicants selected for interview will be contacted by phone; those not selected for interview will be notified by e-mail once interview candidates have been scheduled.
Offer of employment to the person selected for this position is contingent upon 1) proof of being fully vaccinated* for COVID-19 or requesting and receiving approval for a medical or religious exemption; 2) successful completion of a pre-placement physical exam at district expense; 3) submission of a current tuberculosis test clearance; 4) proof of eligibility to work in the United States; 5) fingerprint clearance; and 6) approval by the Board of Trustees.
*Individuals are considered fully vaccinated against COVID-19 two weeks or more after they have received the second dose in a 2-dose series (e.g., Pfizer-BioNTech Monovalent or Moderna Monovalent); or two weeks or more after they have received a single-dose vaccine (e.g., Johnson and Johnson [J&J/Janssen]); or two weeks or more after they have received a single-dose bivalent vaccine (e.g., Pfizer-BioNTech Bivalent or Moderna Bivalent).
Basic Function:
Under general supervision, assist with the planning and implementation of a specialized area of Student Services; assist with student intake and provide specialized program information, assistance and advice to students regarding college programs and services or direct students to appropriate resources; coordinate with other student services and instructional departments; provide support to historically marginalized and disproportionately impacted student populations; create an environment of understanding and acceptance; challenge organizational policies and practices that may be exclusionary; assist with events and may take the lead in planning certain events; perform administrative support and input program-specific information into databases and computer systems; and perform related duties as assigned.
The Orientation and Student Support (OSS) department coordinates onboarding activities and manages the credit online orientation student platform. This office is committed to increasing student success through accessible and effective core services, empowering students with critical resources, and providing foundational support to help students achieve their educational goals.
Distinguishing Characteristics:
A Student Services Specialist is differentiated from a Student Services Coordinator in that an incumbent in the latter class has lead-level responsibilities and a higher level of independent program support duties.
Essential Duties & Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
1. Assist in the day-to-day operation of a student services program or department; participate in front-desk coverage and screen students for program and services; assist students with understanding and completing matriculation requirements, applications and/or forms; assist students with course, transfer and career research using both online and print resources; answer routine questions and explain program or service processes, procedures, rules and guidelines; screen student needs for Counselors and schedule student counseling appointments; assist students in accessing student services such as enrolling in program, setting up tests, attending workshops and accessing materials.
2. Deliver orientations and/or presentations to current and prospective students, faculty and staff, parents, high school counselors, community organizations and other colleges and educational institutions; represent the college, department or program at events, such as college and job fairs, orientation programs, community events and outreach events targeting program-specific populations; conduct program-specific workshops and classroom presentations; develop and maintain relationships with community partners.
3. Coordinate logistics of major events, including liaison with event participants, vendors and sponsors; work with campus facilities, campus security and other departments; order food, materials and supplies; troubleshoot onsite, proactively resolving issues; assist in identifying and recruiting speakers; prepare and produce promotional materials including flyers, invitations, programs and publications.
4. Administer student assessment and placement testing; assess student records; review test results, transcripts and course equivalency information, graduation articulation requirements and transfer information; provide students with routine transfer information including deadlines, restrictions and articulation agreements; assist students in preparing applications.
5. Serve as the functional specialist for program-specific electronic databases and programs; facilitate student, faculty and staff use of systems and programs; track and input program statistical and student data into appropriate systems and maintain and update student files and records; prepare routine statistical records and reports; develop and conduct studies and analyses to identify need for new programs and services and evaluate the effectiveness of current programs; may assist in assessing student area outcomes in applicable programs.
6. Provide administrative assistance to the Director, Program Supervisor and Counselors; submit personnel requisitions; train new student and temporary workers; maintain a variety of standard office and specialized records and files; maintain spreadsheets and databases; generate sensitive and complex reports, documents and personnel documentation using advanced word processing; process purchase requisitions and monitor budgets.
Other Duties:
1. Develop communication tools to student services including posters, social media and any tools used on campus to promote activities.
2. Prepare and administer budgets for specific events as assigned; authorize expenditures according to established guidelines.
3. May provide work direction to student and temporary workers.
4. Perform related duties as assigned.
Knowledge Of:
1. Student services program goals, objectives, policies, procedures and practices.
2. College course prerequisites and matriculation policies.
3. Practices, concepts and techniques used in customer service.
4. Office administration practices and procedures.
5. Procedures followed in administering and scoring standard and other academic tests and recording and reporting test results.
6. The district’s student recordkeeping systems, including appointment setting and accessing student test information as applicable to area of assignment.
7. Modern office practices, procedures and equipment including computers and applicable software programs.
8. District organization, operations, policies and objectives applicable to assigned area of student services.
9. Applicable federal, state and local laws, rules and regulations.
10. Principles and practices of sound business communications, including correct English usage, grammar, spelling and punctuation.
11. Basic principles and practices of employee supervision.
12. District human resources policies and labor contract provisions.
Ability To:
1. Assign and review the work of student workers and temporary staff.
2. Assist in the planning and implementation of programs and activities in assigned Student Services area.
3. Screen for and schedule counseling appointments.
4. Oversee the day-to-day operations, maintenance, activities and services of a community college student service center.
5. Coordinate, manage and use automated systems for maintaining and reporting test results for various tests.
6. Analyze problems, evaluate alternatives and recommend or adopt effective courses of action.
7. Set priorities and exercise independent judgment within areas of responsibility.
8. Compose clear, concise and comprehensive analyses, correspondence, reports, studies, agreements, presentations and other written materials.
9. Track statistical information utilizing complex spreadsheets and databases.
10. Understand, interpret, explain and apply applicable laws, codes and regulations.
11. Present proposals and recommendations clearly, logically and persuasively.
12. Operate a computer and standard business software.
13. Maintain confidentiality of district and student files and records.
14. Use tact and diplomacy in dealing with sensitive and complex issues, situations and concerned people.
15. Represent the district effectively in public settings.
16. Demonstrate sensitivity to and understanding of diverse academic, socioeconomic, cultural, ethnic and disability issues.
17. Establish and maintain effective working relationships with all those encountered in the course of work.
Education & Experience:
To be eligible for this position, you must meet and provide evidence of the following minimum qualifications:
Graduation from an associate degree program and one year of closely related work experience in student services; or an equivalent combination of training and experience. A bachelor’s degree is preferred and may be required to advance to higher levels in the class series.
NOTE: For work experience, one “year” is defined as equivalent to 40 hours per week for 12 months, or at least 2,080 hours.
Desirable Qualifications:
1. Bilingual or multilingual.
2. Experience and skill with addressing issues of equity.
3. Demonstrated understanding of community colleges’ mission and innovative efforts, such as Guided Pathways.
Licenses & Other Requirements:
A valid California driver’s license and the ability to maintain insurability under the district’s vehicle insurance program.
Physical Effort:
The physical efforts described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primarily sedentary with intermittent standing, walking, bending, stooping or crouching; occasional light lifting, carrying, pulling and/or pushing of objects weighing up to 25 pounds; ability to travel and/or drive to various locations on and off campus as needed to conduct district business; ability to work at a computer station for extended periods on an as-needed basis, involving light, repetitive use of hands, wrists and forearms; ability to view small-font words/ symbols on a computer monitor for extended periods.
Emotional Effort:
Ability to develop and maintain effective working relationships involving appropriate interactions and communications personally, by phone and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis; ability to work effectively under pressure on a variety of tasks concurrently while meeting established deadlines and changing priorities.
Working Conditions:
Primarily indoor office learning center or classroom environments; subject to frequent contact and interruptions by individuals in person or by phone; intermittent exposure to angry and/or verbally aggressive individuals; may be required to work evening hours on an as-needed basis; may work at any district location.
Posting Number: S23/24001P
Human Resources Contact Information: [email protected] or 760.795.6854
Job Close Date: 8/3/2023
Open Until Filled: No
First Screening Date:
Diversity, Equity & Inclusion
MiraCosta College is committed to creating a racially just campus climate. Individuals and their diverse cultures and identities are welcomed, nurtured, and validated. MiraCosta College takes institutional responsibility for closing the equity gap for disproportionately impacted populations including Latinx and Chicanx communities, Black and African American communities, Native Hawaiian and Pacific Islander communities, Native American communities, lesbian, gay, bisexual, trans, queer/questioning, intersex, and asexual (LGBTQIA+) communities, veteran communities, former foster youth, adult students, and students from low socioeconomic statuses. MiraCosta will continue to serve all constituents with values rooted in equity, diversity, inclusion, and community.MiraCosta College’s Mission, Vision, Commitment, and Institutional Values & Goals – https://pa-hrsuite-production.s3.amazonaws.com/3050/docs/105281.pdf
About MiraCosta College
MiraCosta College is one of California’s 115 public community colleges. The district operates two campus sites and two centers, and offers a robust online education program. Situated between San Diego and Los Angeles, MiraCosta College benefits from multicultural influences and cultural opportunities. Both students and staff enjoy a friendly atmosphere and the feeling that we are all here to help one another. MiraCosta College is an Equal Opportunity Employer with a commitment to diversity, equity, and inclusion. For more details, please visit our website at https://www.miracosta.edu/office-of-the-president/board-of-trustees/_docs/3400BP-Diversity-Equity-Inclusion.pdf
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