Suryl, LLC Hiring for IT Field Generalist Job at Colorado Springs, CO Full Time

Job Description – IT Generalist

In this position you will handle various aspects of Network Infrastructure, Client Computing, and Telecommunications technologies. You will provide technical knowledge for tasks or technology assignments and utilize necessary skills to meet project or task objectives. Candidates should have a high level of competency in at least one of the skill areas above and a good working knowledge and conceptual understanding of some or all of the additional technologies listed.

The candidate should be self-motivated and able to contribute to multiple work efforts, projects, and initiatives that are aligned with the business requirements.

This position will participate in the implementation, ongoing support, and project initiatives of all corporate IT infrastructure related technologies throughout the company. This position responds to potential or identified IT system and application failures and resolves outages, performance issues, or integrity problems of routine and moderate complexity using standard troubleshooting procedures and established guidelines.

Job Duties:

• Reliable Transportation
• Supporting multiple site locations
• Ability to perform analysis, diagnosis, and resolution of technology issues for end users; recommend and implement corrective solutions
• Provide escalation field support for Help Desk, Telecom, network, related technical issues
• Assist network or voice engineering teams as needed with setup, configuration, administration, and maintenance of system software
• Perform software/firmware and configuration uploads and checks to ensure the system performs properly
• Support multiple disciplines for technical escalations and work with other team members on resolutions as needed

• Must be well rounded with business office professional skills; verbal, written, collaboration, accountability, ownership, motivation and follow-through
• Receive and prioritize service requests from project managers and fit them into the schedule

Required Qualifications:

• Associate Degree or higher

• Attention to detail is a must
• Must have excellent communication skills and possess high-level problem solving and diagnostics abilities and be able to perform advanced troubleshooting on infrastructure related devices
• Be a team player and possess excellent interpersonal qualities
• Experience with any of the following: Cisco/Avaya/Nortel Telephone Systems, VoIP Technology. (Past or current certifications/courses or experience supporting a large multi-site voice infrastructure and VoIP environment is a plus)

• Experience with voice and network circuit troubleshooting and carrier issues

• Experience with administration, maintenance, and provisioning of Cisco networking systems
• Ability to perform basic diagnostic and troubleshooting tasks for interfaces on Cisco switches and routers
• Must have a clean driving record, the ability to pass a drug screen, and pass a federal background screening

Job Types: Full-time, Contract

Pay: $22.00 – $24.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Cisco networking: 4 years (Required)
• VoIP: 4 years (Preferred)
• Network support: 4 years (Required)

Work Location: Multiple Locations