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Job Responsibilities
Job Summary
To lead, plan and manage all operational activities associated with designated services in line with our procedures, policies and brand values.
Job Responsibilities
- Full responsibility for delivering effective services to our customers
- Lead, motivate and manage staff to deliver the Service Level Agreements (SLA) with customers
- Monitor and analyze the Profit and Loss (P&L) statements for any variances and take appropriate action
- Prepare operating budgets, resources plans (manpower, equipment and facilities) and reports to deliver the organization strategy and plans
- Review new airline and vendor contracts as needed and follow up with appropriate action
- Implement, maintain and closely supervise all safety and security measures related to people, equipment, facilities and aircraft involved in the operation.
- Review key performance indicators (KPI’s) and take necessary actions to meet needs
- Meet with customers on a regular basis to get feedback and monitor satisfaction levels
- Take ownership for creating a progressive open and feedback culture by managing the performance and development of employees
- Build and maintain relationships with key stakeholders (internal & external)
Qualifications and Competencies
- Bachelors Degree or higher
- Minimum of 5 years experience within the industry
- Customer focus and quality awareness
- General Office operations skills
- Open Availability
- Reliability
- Improvement skills
- Excellent Communication skills
- Ability to work in inclement weather
Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
About us
Swissport International AG, on behalf of more than 850 client-companies, provides best-in-class airport ground services for some 282 million passengers annually and handles approximately 4.8 million tons of air cargo at 115 warehouses world-wide. With a workforce of some 66,000 the world’s leading provider of airport ground services and air cargo handling is active at more than 310 airports in 49 countries on six continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
