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Job Description
Description:
Partner closely with other team members and business leaders within the organization to complete advanced troubleshooting requests, process-related and reporting-related change requests
Perform scheduled activities and other ad-hoc project support.
Provide Workday support to the HRConnect teams globally, including provisioning of user-based security requests, advanced trouble-shooting, and case management handling
Provide support for multiple Workday modules, including Core HCM, Compensation, Payroll, Talent and Performance Management
Troubleshoot or develop Workday reports of low to medium complexity
Perform data analysis and troubleshooting
Support documentation enhancements and updates, including preparation and regular review of materials to support our global service centers
Provide business analysis and user acceptance testing
Use your in-depth Workday experience to provide support to customers
Ensure proper security and privacy controls are captured in all functional requirements specifications documents
Support activities related to combination of recently acquired company and their legacy Workday tenant into existing Workday tenant
Management as change requests, liaison between business making requests, and the application.
Qualifications:
Bachelor’s Degree preferred
Minimum of 3 years of Workday HCM experience required, preferably with experience with Report Writer, HR Business Processes, and EIBs
General understanding of interfaces with 3rd party vendors
Proficient understanding of system administration, HR processes
Excellent interpersonal skills, including written and verbal communication skills for providing knowledge to end users, management and other consultants
Analytical skills and ability to use the results of analysis
Proficiency in Microsoft Office Suite, with high proficiency level in Excel
Experienced with WD and certified with WD if possible, or past experience with this type of scenario.
Ability to know what WD capabilities are or are not.
Standard case work requests
Advanced Excel skills, data conversion activities, fantastic to have for it as well.
WD Certifications preferred – Security Pro, Pro, HCM Pro, Reporting or Report Writer Pro
Pivot/macro abilities would be very beneficial
3-5 years’ experience with Workday and technical aspects of WD.
Understand WD configuration.
Builds strong relationships with peers and cross functionally with partners outside of team to enable higher performance
Raises the bar and is never satisfied with the status quo
Creates a learning environment, open to suggestions and experimentation for improvement
Embraces the ideas of others, nurtures innovation and manages innovation to reality
Understands and demonstrates importance of transparency and sharing of information
