Description:
Mon-Fri 8-5p local for support need to cover all time zones with the team
***Cisco Viptela SDWAN*** key skill
Security Clearance Required
Description:
This position will be responsible for the testing of layer 1 and layer 2 implementation of services at layer 1 2 and occasionally 3 including private line services Ethernet Multi-Protocol Label Switching MPLS Virtual Private Network VPN DIA Voice Security Managed Services and Software-Defined Wide Area Network SD-WAN suite of products. Responsibilities will also include product and systems knowledge related to the activated services technical validations pre-testing troubleshooting activation and post activation with customers.
The Main Responsibilities
bull Complete activations for external customers with some oversight.
bull Partner with the applicable departments to trouble shoot activations for Customer Care Managers Account teams and Field Ops
bull Troubleshoot post-activation issues.
bull Proficiently process orders according to service level agreements SLAs MP’s On-Time Performance objectives and quality standards.
bull Proficiently manage the assigned queue may be an Automatic Call Distribution ADC call queue where assigned to maintain service level objectives.
bull Maintain and support the network infrastructure.
bull Update all systems and databases with careful attention to detail.
bull Provide accurate and consistent internal and external customer communication during established intervals using phone email and ticketing notes.
bull Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements understand upstream and downstream implications and dependencies ensuring key solutions are executed and properly coordinated.
bull Maintain a commitment to safe practices and hold others equally accountable.
bull Complete designated amount of work in a specified timeframe with a high degree of quality.
bull Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.
What We Look For in a Candidate
Minimum Qualifications:
bull Associates degree or equivalent education and relevant experience.
bull 5 years of related experience or equivalent.
bull May require technical certification.
bull Knowledge of Wide Area Network WAN and Local Area Network LAN Topologies
bull Understanding and ability to interpret Circuit Designs
bull Beginner experience with implementation of Circuits: DS1 DS3 Optical Ethernet and DWDM
bull Beginner experience with Network Hardware including Routers Switches Wireless Access Points
bull Beginner experience working with Internet and Private Network Solutions
bull Beginner experience configuring Customer Provided Equipment CPE Routers and Switches
bull Beginner experience working with Voice over Internet Protocol VOIP Equipment or Solutions
bull Beginner experience configuring CPE Routers and Switches
Preferred Qualifications:
bull Telecommunications or other relative field of study/work
bull Experience with SDWAN activations troubleshooting and turn ups – Viptela experience is a major plus
bull Certifications on related telecom or networking field 2 certifications preferred – Cisco Certified Network Associate and/or Metro Ethernet Form MEF
bull Experience in working in a fast-paced environment and dealing with ambiguity thinking outside of the box.
bull Intermediate knowledge of Open Systems Intercommunication model working knowledge of TDM Ethernet Voice MPLS Internet Protocol Dense Wavelength Division Multiplexing DWDM and Classless Inter-domain Routing CIDR
bull Fundamental knowledge of Routing Protocols and Hardware Platforms to include BGP OSPF TCP/IP IP Routing Cisco
bull Layer 2 and 3 Hardware and Software plus Cisco IOS ATM Frame-Relay Juniper Juno OS DNS Radius and UNIX
bull Exposure to Network Design LAN WAN and ISP and troubleshooting
bull Fundamental knowledge of all Ethernet Topologies.
bull Talent Partner submits screens to Lumen for adjudication w/ the client copies of the screening reports need to go to Lumen Industrial Security Cynthia Person is currently the POC receiving these reports for USPS Sensitive Clearance submission. The date on the reports must be within the time periods specified in the attached document at time of submission to USPS by our office. Lumen Subcontactors are not to submit any of this information directly to USPS the information must be received by Lumen Industrial Security Point of Contact Cynthia Person 303-995-4884 or 720-578-5344 or Cynthia.Person2Lumen.com.
Skills:
network infrastructure, network engineering
Top Skills Details:
network infrastructure
Additional Skills & Qualifications:
What We Look For in a Candidate
Experience with carrier grade optical networks operations and equipment.
Ability to communicate courteously and professionally with outside contacts and other employees, including various levels of staff and management.
Ability to handle situations involving conflict while promoting a positive company image.
Ability to perform under emergency conditions and handle multiple tasks simultaneously with frequent interruptions.
Strong analytical or organizational skills.
Ability to work weekends.
Skilled in the use of operating personal computers utilizing Microsoft Word, Excel, Access, and Outlook programs.
Experience Level:
Intermediate Level
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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