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Tesla’s Associate Service Managers are responsible for driving excellent results in customer service and operational efficiency in our service centers.
Our Associate Service Managers must assist in the daily operations of the Service Center to ensure excellent results and achieve goals quarter after quarter, month after month, and on all aspects of customers, people, operations, and financials.
- Exceed customer expectations,
monitor service trends, and develop standards and processes to elevate the
overall service experience - Lead by example, prioritize team
success, and actively engage in team growth and development, providing regular
feedback and mentoring - Understand and improve all
aspects of service center performance, championing safety, efficiency, quality,
and technical acumen in service operations - Grasp business metrics, lead
daily operations to achieve specific goals in productivity, quality, cost, and
revenue/margin where applicable - Embrace change, excel in
high-pressure situations, exhibit strong prioritization and time management
skills, and combine analytical thinking with hands-on problem-solving and a
customer-service mindset - Act in the best interest of
Tesla, advocate for customers and team success, and demonstrate a passion for
Tesla’s mission, people, and customers - Technical acumen is required – you must develop a
knowledge of all Tesla products, service systems, processes, and procedures
- Bachelor’s
degree, or equivalent - Prior
leadership experience in a service-focused industry; automotive expertise is
not required - Experience
leading teams and managing a diverse group of roles and responsibilities - Strong and proven
experience leading field, technical repair, or manufacturing teams in a
fast-paced, technology-driven environment with strong customer facing
responsibilities - Experience
running complex processes using Lean or other techniques - Must have a
valid driver’s license in country of employment
