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JOB SUMMARY
Customer service position addressing the needs of the patrons of the Lerner Theatre during performances and events. Incumbent works on a casual or as-needed basis performing various tasks in providing patrons with an enjoyable experience.
Customer service position addressing the needs of the patrons of the Lerner Theatre during performances and events. Incumbent works on a casual or as-needed basis performing various tasks in providing patrons with an enjoyable experience.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Provide for patron needs such as seating, information, assisting patrons with challenges, direction to facilities, etc.
Direct patrons with Box Office issues to the proper area for assistance
Take tickets and hand out programs
Respond to emergency situations by assisting, calling for critical assistance, directing occupants in an emergency evacuation, etc.
Clean up after performances/events
Set up for next performance/event
EDUCATION AND EXPERIENCE
Graduate of accredited high school/GED preferred
Customer service experience desirable
KNOWLEDGE, SKILLS, AND ABILITIES
Flexibility to perform various customer service duties
Flexibility of available hours days, evenings, weekends
Ability to read and understand seating charts and facility maps
Ability to logically reason and assess customer needs
Ability to work under stress and fast paced environment
Ability to handle concerns of public courteously and efficiently
PHYSICAL, MENTAL, AND VISUAL SKILLS
Ability to stand for long periods of time
Ability to stay calm under pressure
Vision clarity with or without corrective lenses to see adequately in limited lighting
WORKING CONDITIONS
Works shows/events, arriving as assigned before each show and remaining after each show/event until clean-up/set-up is completed
Work is in a theatre environment with uneven walking surfaces, stairways, and limited lighting
Work consists of constant customer contact
Work is on a casual/as-needed basis daytime, evenings, and/or weekends with no guarantee of hours
POST OFFER TESTING REQUIREMENTS
The City of Elkhart is a Drug Free Workplace. Therefore, successfully passing a post offer drug screen is required (random drug testing may be conducted after employment).