The Execu|Search Group Hiring for Delivery Manager, Operations (Hybrid) Job at New York, NY Full Time

A services company in New York City is currently seeking an experienced IT professional to join their staff as their new Delivery Manager, Operations (Hybrid). In this role, the Delivery Manager, Operations (Hybrid) will responsible for providing an outstanding level of support to clients that encourages repeat business.

Responsibilities:

The Delivery Manager, Operations (Hybrid) will:

• Act as the lead and single point of contact for client relationships.
• Ensure SOWs are extended for existing engagements
• Regularly report/present to the client on the success of services delivered and the status of the overall engagement
• Conduct regular client check-ins
• Prepare and distribute engagement reports
• Ensure projects are delivered to agreed price/quality/time
• Manage the client on-boarding
• Seek and gain approval for any changes in project scope
• Own team members onboarding on a project and client coordination
• Ensure project milestone sign-offs
• Work closely with cross-functional teams and decide on resourcing needs across projects
• Own the preparation for discovery meetings with clients
• Handle client objections when it comes to team structure, performance, onboarding etc.
• Manage the consultant off-boarding from a project
• Anticipate and handle delivery related issues
• Provide input for mapping client organizational charts
• Uncover insights to help sales with new opportunities
• Project budget and milestone health tracking

Qualifications:

• 6+ years of experience in an Enterprise-level IT Consulting or a similar role focused on Account Management and Delivery
• Bachelor’s Degree
• Proven track record of retaining and organically growing accounts
• A solutions-focused, collaborative approach to work, capable of interactive presentations
• An understanding of consumer behavior, market strategy and up to date tools and tactics
• Strong understanding of Application Development and/or Cloud Solutions
• Experience thriving in a small, fast, collaborative environment
• A high-level understanding of Web, Mobile, and Software Development trends and technologies and willingness and aptitude to deepen that understanding
• Solid problem solving and time management skills
• Great interpersonal skills
• Excellent communication skills (written and verbal)
• Strong attention to detail
• Highly organized

Desired Skills:

• Previous work in an Entrepreneurial atmosphere
• Previous experience in Program / Project Management