The State of Florida Hiring for Entry Level Help IT Desk Agent at Tallahassee, FL Full Time

Requisition No: 634647
Agency: Children and Families
Position Number: 60048610

Entry Level Help IT Desk Agent
Rotating Shifts and on call rotation

Tallahassee, Florida
This is a Tier 1 Help Desk position that provides technical and application support to the Department of Children and Families, other state agencies, private providers and other customers via phone, email and web.

$36,467.60 annually / $1402.60 bi-weekly

Great Benefits:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• No state income tax for residents of Florida;
• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions
• (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Qualifications:

• Associate degree, or 1 year experience troubleshooting computer hardware, software, and networking systems.
• Knowledge of customer call documentation and tracking system, such as a ticketing system
• Minimum of 1-year work-related experience working in a fast-paced Customer Service Oriented Environment

Job Type: Full-time

Pay: $36,467.60 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• On call
• Overtime
• Weekend availability

Work Location: One location