Tin Building by Jean-Georges Hiring For E Commerce Operations And Data Manager at New York, NY 10038, United States Full Time

Creative Culinary Management Company is a hospitality company based in the heart of NYC Seaport District. The mission of Creative Culinary Management is to channel our passion for creating an elevated culinary experience, all with a view. Each of our restaurants offers a unique experience, whether you are looking for a family feast on the cobblestones, intimate dinner on the pier, or host a private event on our pier rooftop. Our partners’ creative energy, combined with our extensive hospitality knowledge, ensures a notable encounter for each of our guests.

ABOUT THE PROJECT: The Howard Hughes Corporation, the nationally-recognized real estate company overseeing the re-development of New York Cityxe2x80x99s Seaport District, envisions the repositioning of the property as a magnet for attracting locals and visitors alike with a unique, year-round blend of entertainment, food and retail offerings. The centerpiece of the Seaport Districtxe2x80x99s renaissance is an entirely re-imagined historic Tin Building, featuring a one-of-a-kind Marketplace and entertainment venue operated by renowned chef Jean-Georges Vongerichten. The Tin Building features multiple unique venues: Several full-service restaurants, fast casual, and counter dining outlets as well as 10,000 sf of retail featuring private label products, grab and go, grocery and CPGs. To support this significant operation the Marketplace features a large commissary kitchen and bakery, as well as an exhibition kitchen that will provide media opportunities.

POSITION SUMMARY The E-Commerce Operations and Data Manager for the Food & Beverage Business units will directly to Director of E-Commerce and will be responsible for maintaining product data across multiple platforms. This role will be responsible to execute online orders to support operations to fulfill both restaurant and grocery orders. They will manage a team of shoppers, F&B runners, and shift managers to ensure operations are running smoothly. In addition, they will support the hiring, training, development, and performance counseling of all staff within their operation.

KNOWLEDGE, EXPERIENCE AND SKILLS xc2xb7 Hospitality/Food and Beverage to include retail and multi-venues experience preferred. xc2xb7 Minimum 3+ years related experience preferably e-commerce or fulfilment or equivalent work experience in the hospitality/food and beverage industry. xc2xb7 Strong technical and analytical skills with a focus on the accuracy of work preferred. xc2xb7 Product management/inventory experience highly desired xc2xb7 Highly proficient with MS Office, MS Project, Outlook applications (Excel, Word, PowerPoint) and ability to learn new systems.

• Collaborative work style and ability to work effectively across departments. xc2xb7 Exhibits excellent verbal and written communication skills. xc2xb7 Bachelorxe2x80x99s Degree preferred. xc2xb7 Experience or ability to automate or drive process efficiency desired.
• Must be passionate, entrepreneurial, and dedicated to success. ESSENTIAL JOB RESPONSIBILITIES xc2xb7 Managing and owning product data using inventory and purchasing systems, POS systems and e-commerce related platforms. xc2xb7 Assuring data accuracy and monitoring proper information flow including sftp protocols. xc2xb7 Responsible for maintaining native website and third-party marketplaces to support operations.
• Develops automated ing and analysis for more efficient use of data. xc2xb7 Coordinates process flow to ensure orders are dispatched on time to meet customer delivery promise (restaurant orders and grocery orders). xc2xb7 Ensure orders are picked, packed and completed on time to meet E-Commerce customer Pickup & Delivery promise. xc2xb7 Maintain shoppers team awareness of in-store customer needs and priority.
• Manage labor for shift leaders, shoppers and runners, in addition lending a hand xe2x80x9cplayer/coachxe2x80x9d when required to support customer promise times. xc2xb7 Ensure shoppers have the proper tools (Tech & Non-Tech) to perform their jobs and communicate repair or replacement when needed to leadership. xc2xb7 Direct, assign and supervise job duties for shoppers and shift leaders. xc2xb7 Partner with leadership in all areas to ensure successful and continuous operations.
• Follows all operational policies and procedures. Act as the main point of contact for E-Commerce fulfillment errors. xc2xb7 Continuously evaluate and appropriately alter employee training to meet the operations and training needs. xc2xb7 Responsible for performance management of direct s; ensuring appropriate handling of performance concerns are addressed in a timely, fair, and consistent manner and approach.
• Oversee customer service xc2xb7 Operate ethically to protect the image of the company. xc2xb7 Ability to manage expectations, processes, and multiple projects simultaneously. xc2xb7 Ability to perform ad-hoc ing as needed in a timely and accurate manner. xc2xb7 Must be able to maintain a scheduled availability flexible to the business demands.
• Performs other duties and responsibilities as required or requested. PHYSICAL REQUIREMENTS: xc2xb7 Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. xc2xb7 Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards xc2xb7 Ability to lift and carry items weighing 10 xe2x80x93 30 pounds on a regular basis and up to 25 pounds on a regular (or occasional basis). Ability to stand for prolong periods of time.
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment. xc2xb7 Climbing steps regularly. The base pay range for this position is a salary range of $65,000 – $75,000 per year.

The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc. Creative Culinary Management is an equal opportunity employer.