toolhouse Hiring For Account Director at Bellingham, WA, United States Full Time

Job Description

Us: We’re a digital agency that works with healthcare and technology brands to improve customer experiences and increase conversion across digital channels. We’re a tight-knit team of passionate strategists, developers, designers, writers, and out-of-the-box thinkers with a common goal: help our clients get more customers to read, watch, order, click or tap. Our clients are global industry leaders who demand innovation, and we work hard to bring it.
You: Knowing what to say, when to listen and how to communicate big ideas to clients comes naturally. You know the ins and outs of what it takes to get a major digital marketing initiative done the right way and you have passion for continually learning to do it even better. Most importantly, you know how to develop lasting business relationships and instill a sense of trust in clients that you’ll always do what’s right for their business.
The Job: You’ll be responsible for building and maintaining client relationships, delivering exceptional customer service and growing revenue within existing accounts.You’ll act as the primary client advocate for Toolhouse project teams to ensure a client’s business needs are consistently met, and you’ll serve as a day-to-day strategic advisor to clients.
Your projects will typically take the form of major websites, mobile applications, web content such as video or social media posts, and CRM-driven campaign work. Clients will also occasionally look to you to review their digital marketing analytics in order to analyze campaign effectiveness and offer other relevant insights.
The Location: Bellingham, Washington is nestled between the rugged Cascade Mountains to the east and the San Juan Islands to the west. It’s the perfect mix of small-town tranquility and big-city amenities. Our office is in a newly renovated cannery with large windows overlooking Bellingham Bay and the Islands. We sit at the doorstep to endless fun. Do you like to snowboard? Sail? Shop? Bike? Run? Hike? Fish? Listen to live music? So do we. And that’s just on Wednesday. Bellingham is only 90 minutes from Seattle and 60 minutes from Vancouver, BC.
We offer full benefits including medical, dental, vision, and 401K contribution matching.
Interested in the job? Send an e-mail to [email protected]. Please include the position you are applying for in the subject line of your e-mail. No phone calls, please.
Responsibilities

• Maintain an in-depth understanding of the client’s business, products, competitors and market landscape, and act as the primary client advocate to support project teams
• Build and maintain strong business relationships at all levels in the client’s organization to facilitate long-term profitable growth
• Deliver exceptional client service and maintain high levels of client satisfaction
• Participate in shaping marketing strategies and tactics that will be presented to the client for consideration
• Provide ongoing strategic and tactical advice to clients on various digital marketing initiatives and continue to highlight Toolhouse’s value in the digital marketing space
• Work with project managers to manage complex digital projects from both a strategic and business relationship perspective
• Liaise with Toolhouse staff as a part of everyday project activities to assure Toolhouse is consistently meeting client objectives
• Assist clients with needs definition and the creation of various presentations and documentation
• Develop comprehensive statements of work and project briefs and ensure all legal documentation is accurate and in place for each phase of a project
• Conduct ongoing account planning within an assigned client to ensure all opportunities and challenges are understood and solutions identified, and that the account is being developed in a strategic and successful manner
• Keep up with technology trends such as web, mobile, CRM, and social, and participate in regular knowledge exchanges with peers

Required Skills and Experience

• 5+ years experience in a client-facing role at a digital marketing agency, or within a digital marketing role on the client/brand side
• In-depth knowledge of digital marketing, internet technologies, social media, and mobile
• Demonstrable experience in relationship management or account management with close involvement in delivery of work and growing service offerings within an account
• 4-year degree, preferably with a specialty in Marketing
• Willingness and ability to travel frequently (1-2 times per month)
• Ability to put together professional-looking documents and presentations
• Strong presentation/public speaking skills
• Strong analytical abilities and the ability to carefully manage details
• Ability to work with a diverse range of personalities, while juggling multiple projects all at once
• Strong ability to work independently, setting priorities and proactively driving progress in a fast-paced environment
• Ability to focus and work under pressure during tight deadlines with humor, tact and professionalism
• Experience in healthcare or technology marketing a plus