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At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We’re a team that dares to look at the world’s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary：
An HR Solutions Center Partner is the frontline support role for Trane Technologies’ HR Solutions Center. The center is the primary helpline to Pension, 401K, Health & Welfare, Payroll and Health Progress departments. We handle inquiries from current Trane Technologies employees as well as the company retirees. The HR Solutions Center Partner Role will be responsible for assisting the Trane Technologies Employee (Active/Retired) population.
There is preference for this role to be a hybrid arrangement, based out of our Davidson, NC office. Remote work arrangement may be considered.
Responsibilities:
Be able to provide assistance for 35+ customers per day (or more depending on seasonal volumes)
Provide accurate, up to date information pertaining to Health & Welfare Benefits, Payroll, Pension/401k, Health Progress, Rebate, and Corporate Card Services
Identify and resolve issues pertaining to Trane Technologies policy/eligibility guidelines
Perform needed analysis; conducting required research and provide resolution to bring closure to customer issues, during the First Call if possible
Follow up with customer issues in order to guarantee prompt resolution
Ability to multi task and prioritize in a fast-paced environment
Customer Focus/Quality oriented and results driven skills required
Excellent communication, with analytical and decision making skills
Document each call accurately with customer ticketing system
Instill trust and confidence while working with customers to overcome challenges
Must be available to work flexible full time hours depending on assigned shift; shifts range from 7am-7pm EST, Monday-Friday.
Qualifications:
High School diploma; Associates Degree or College Degree preferred
1-2 years call center/customer care or other related customer contact experience required, 3+ years preferred
Computer proficiency required ( Word, Excel, Outlook)
Inbound/Outbound Contact Center call handling (Phone Soft Skills)
Key Competencies:
Change Acceleration: Must be champions of change in effort to support the change initiatives
Collaboration: Facilitates partnerships across teams and organization that add value to the business. Builds and sustains an effective team environment.
Customer Focus: Builds customer relationships and high levels of customer trust and loyalty by listening to customer issues and ideas. Uses customer feedback to establish and improve processes and systems. Manages the escalation of issues and opportunities with the appropriate key stakeholders.
Drive for Results: Effectively and efficiently manages resources, processes, projects and systems. Acts with a sense of urgency and produces results. Ensure effective delivery, implementation and execution of HR services/processes regionally.
Must have ability to work as part of a team
Must be able to be self-directed as needed
Must be detail oriented with a strong commitment to quality assurance
Must be able to manage time, work under pressure and deliver customer satisfaction
Strong verbal and writing communication skills
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Base Compensation Range is $38,000 – 80,000 annually. This role is exception hourly and eligible for overtime.
Disclaimer: This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
