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Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individual’s race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please email [email protected]; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.
What is Trusted Health?
Trusted, Inc. is the leading digital labor marketplace and workforce management solution for the healthcare industry. We are headquartered in San Francisco but we’ve taken a digital-first approach to building our workforce and the majority of our team resides across the US and abroad.
Trusted was founded in 2017 with a focus on the largest profession in healthcare: nursing. Since then, we’ve taken a process dominated by recruiters and phone calls and converted it to a fully digital experience, connecting nurses directly to job opportunities and handling benefits, payroll, onboarding, and compliance. Our platform provides full employer of record services for employers in all 50 states and the District of Columbia.
In 2020, we launched our proprietary staffing platform, Works. Works helps hospitals solve one of their biggest challenges: filling every shift in an environment where demand for healthcare services and labor costs are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and manage all the details from a single system. Using predictive insights and recommendations, Works helps hospitals react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent.
Trusted has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group, and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. Most recently we closed a $149 million Series C round to fund our next stage of growth.
What we’re looking for
We’re looking for an experienced HR Operations Manager to help oversee the day to day operations of Trusted’s Extended Workforce HR team. We are looking for someone who can facilitate clarity, collaboration, and high-quality execution on complex and fast-moving HR and benefits projects. This role will manage the team responsible for all HR Operations of the Extended Workforce and will ensure compliance with processes, policies, and best practices to coincide with Trusted’s commitment to user experience. Our ideal candidate is a highly adaptable individual who is not intimidated in the face of ambiguity and is equal parts proactive and collaborative.
You responsibilities
- Oversee the day-to-day operations of the HR Operations team for our extended workforce of nurses
- Oversee the resolution of day-to-day extended workforce concerns, including workers compensation, unemployment insurance claims, incident report infrastructure & reporting, and other compliance issues to meet operational goals
- Manage, coach, and develop the xWF HR Operations team
- Manage broker relationships and be the point of contact for all broker communications
- Identify policy and process gaps, vulnerabilities, and opportunities and drives solutions to resolve them
- Manage and streamline workers compensation, safety committee, xWF metrics and analytics, EEO reporting, and other functions of Extended Workforce HR/Benefits
- Maintain compliance with related federal, state, and local requirements. Ensures accurate and consistent policy, procedure, and process application
- Manage the xWF HR team in absence of the Extended Workforce Senior HR Manager
- Work alongside our legal team to handle related employment law policies
Who you are
High Integrity. You never cut corners ethically. You earn trust and maintain confidence. You’d rather do what is right, rather than what is easy.
People-focused. You’re passionate about helping people. You have an uncanny ability to build trust, credibility and relationships with candidates, clients, and teammates.
Fast learner. You’re excited about picking up new things and you think learning curves are more like runways. You’re a self-starter and if provided with the right direction you’ll figure out how to get to the destination.
Solutions-oriented. You don’t believe in letting problems sit and try to build solutions to resolve them quickly.
You have
- 6+ years of People, HR, or Employment Law experience
- Knowledge of federal, state, and local laws affecting contingent workforce management in addition to related People/HR activities
- Proven project management skills with demonstrated ability to own and drive projects end-to-end
- Comfort working through ambiguity and uncertainty in a fast-paced, dynamic work environment
- Excellent verbal and written communication skills
It would help if you have experience with a few of the following:
- Familiarity or knowledge within the healthcare or recruiting industries
- People management experience
- Experience managing contingent workforce relationships and processes
- SPHR/SHRM-SCP or PHR/SHRM-CP certification
We offer
- Stock options and competitive compensation package
- Paid vacation & sick time, paid family leave, and flexible work hours
- Employer-paid health insurance, vision, and dental
- Mindfulness and fitness reimbursement
- Monthly cellular phone reimbursement
- Employer-sponsored 401k
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Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individual’s race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please email [email protected]; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.
