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As an Entertainment Operations Manager you will be responsible for long term planning, logistics, execution, and operation of entertainment and event offerings for the varied businesses of Oneida Nation Enterprises including Turning Stone Resort Casino. This role leads a team focused on elements of event and show production including the conception, planning, execution and safe operation for all shows, events and experiences. Working under the leadership of the Director of Entertainment & Events, the Entertainment Operations Manager will support diverse experiential offerings across ONE’s portfolio of brands.
Duties & Responsibilities:
- Effectively manages team members for designated areas in the conception, planning, execution, and safe operation for all shows, events and experiences.
- Oversees the logistics, resources, and execution of operational plans that support live shows and events working across multiple departments and with third party vendors.
- Oversees the delivery of entertainment hospitality riders and ensure mutually-agreed upon requirements are met.
- Oversees entertainment & event operations staff, usher program, and enterprise box office.
- Manages identified operating budgets to include: labor, supplies, equipment and maintenance.
- Lead and mentor entertainment professionals to provide exceptional guest services while prioritizing safety.
- Efficiently and effectively operate with a critical eye toward quality and elevating the guest experience.
- Support enterprise-wide attendance growth and revenue by delivering projects on time, on budget, maintaining equipment in optimal working condition and helping to facilitate new opportunities.
- Remain knowledgeable of industry trends, safety enhancements and equipment advances.
- Other duties may be assigned as ONE continues to expand and grow.
Minimum Qualifications:
- College degree or equivalent experience in theater, event planning, business, marketing or related field required.
- A minimum of five years of experience required in event planning with increasing leadership responsibilities. Execution experience within the gaming industry preferred. Experience planning and executing live shows, exhibitions and large scale events required.
- Demonstrates aptitude for negotiating agreements/events.
- Above average verbal and written communication skills required.
- Must have excellent attention to detail.
- Must possess excellent computer skills and be proficient in Microsoft Office.
- Must possess outstanding guest service skills.
- Must be flexible to work evening hours, weekends and holidays when required.
- Must be able to lead and motivate teams across the live show & event disciplines.
Job Type: Full-time
Pay: From $68,300.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Work Location: One location
