Uncommon Schools Hiring for Manager, Human Resources Operations Job at New York, NY Full Time

Uncommon Schools is a nonprofit network of high-performing, public charter schools providing an outstanding K-12 education in historically under-resourced communities. We have proudly built schools that reflect our student population, with more than 60% of our teachers and staff across our network identifying as a person of color. Uncommon currently manages 53 schools serving 20,000 students in five cities: Boston, Camden, New York City, Newark, and Rochester. We are proud that Uncommon graduates persist in and graduate from college at five times the rate of their peers nationally. We achieve this by offering strong academic, co-curricular, and social-emotional learning that prepares students for success in college and beyond.

The Manager, HR Operations will shepherd high-impact projects and complete strategic and operational priorities that drive HR goals. This position reports to the Senior Manager, HR Operations and works closely with various partners to drive improvement of HR systems, ensure high-quality service to staff and organizational leaders, and support the building of processes that are efficient, effective, and consistent with Uncommon’s values. This role will manage 3 direct reports at the Associate level.

Strategic Frontline Support and Relationship Management

• Supports the HR team’s frontline customer service strategy and leader engagement
• Develops and implements communications audits across HR’s five functional teams
• Contributes to and, in some cases, leads analysis of customer service data; develops and directs recommendations rooted in data
• Maintains deep investment in HR’s ticketing tool, Zendesk
• Supports the implementation of strategic training and communications workstreams, in partnership with Senior Manager, HR Operations and the HR Special Projects team

Team Management

• Manages a cohort within the HR Operations team, and holds direct reports accountable to goals and expectations
• Actively assesses HR service delivery for direct reports
• Participates in HR manager cohort, responsible for driving team morale and culture work

HR Operations Support & Cross-Functional Project Management

• Contributes to and, in some cases, leads oversight of all Operations workstreams, including cross-team collaboration and knowledge of org-wide projects with Accounting, Payroll, Recruitment, Talent Strategy
• Provide strategic support to the Senior Manager, HR Operations in the implementation of the HR team’s annual plan
• Direct management of select projects, including developing comprehensive project plans that identify clear milestones, dependencies, assumptions, and handle contingencies for any identified risk and providing status reviews with senior leaders.
• Maintains a deep understanding of all HR Operations projects and how they interact with HR’s other functions

Required Skills/Abilities

• Able to thrive independently in a fast-paced environment
• Excellent organization, time management, and follow-up skills
• Able to balance competing priorities
• Strong client-focus and an ability to work and communicate effectively with a wide range of constituents
• Strong people management-skills, with the ability to retain and develop exceptional talent
• Ability to lead projects with attention to detail
• Commitment to self-reflection and continued growth
• High discretion and emotional intelligence quotient
• Familiarity with at least 1 HRIS (Workday preferred)

Experience Required

• 3-4 years of HR experience
• 3 years working in an operations, process, systems or project management-focused role
• 2 years experience in a direct management role, with experience managing and/or coaching/onboarding/training junior team members

Education Required

• Bachelor’s Degree
• SHRM-CP or PHR Certification (preferred)

Travel

• Local (will be in the office 3 times per week, though we are currently running all interviews remotely due to COVID until further notice)

Additional Information

Uncommon Schools offers salaries commensurate with experience and a comprehensive benefits package. All staff members receive extensive professional development, and are equipped with a laptop computer and all necessary supplies.

Uncommon believes in the importance of being a diverse, equitable and inclusive organization that enables our students and staff to thrive. We are committed to building an exceptional team that reflects the diverse backgrounds and experiences of our students. We also strive to ensure an inclusive community by creating a space for meaningful dialogue about issues of race and identity for our staff and students. As an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions.