United Airlines Inc Hiring for Manager – Airport Operations Ramp Service Job at Denver, CO Full Time

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Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision

Job overview and responsibilities

The Manager AO Ramp Service, is responsible for overseeing all aspects of Ramp Operations at Denver International Airport. The Leader is responsible to lead, align and develop front line supervisors and front line employees. Responsible to execute station financial and operational plans and adjust as needed throughout the year in order to achieve corporate and local station goals. Responsible for delivering station and system goals as established in the Go Forward Plan. The leader must possess operational expertise and decision making capability, financial, technology, logistics and management disciplines to support and create strategic objectives and direction. The leader must possess experience in goal directed leadership, analytical thinking, financial controls, budgeting, customer service and policy/procedures. Must have in depth knowledge or department work rules and good relationship with Union leaders. The Manager interfaces with other departments including: Operations Control center, Flight Ops, Inflight, Maintenance, in addition to government agencies

• Creating and Leading a Safety Culture that is second to none
• Managing the daily Below the Wing activities and responsibilities at the Hub Level
• Daily operational involvement and support as inter-departmental liaison, with responsibility of maintaining customer service standards, monitoring current day staffing for operational needs, schedule review and implementation, and statistical and financial reporting and evaluation
• Provide leadership and direction for the Front Line Supervision and the agent group
• Facilitate informational sessions with the front line employee group
• Participate in the inter-departmental meetings and planning sessions
• Develop and implement policies and programs designed to retain and motivate employees and proactively encourage perfect attendance and operational performance
• Point of contact for assigned Below the Wing projects involving other departments
• Closely monitor on time performance to ensure we are maintaining required/expected levels of performance in the Domestic and International markets
• Closely monitor performance relative to MBR and Local Baggage Delivery and ensure we are maintaining required/expected levels of performance
• Ensure regulatory compliance of all Continental and Governmental Agencies policies and procedures (i.e.; FAA, OSHA, Port Authority etc.)
• Maximize safe operational performance, financial controls, i.e. Overtime, GSE Abuse and Safety
• Operational planning and safe implementation of all ground handling activities
• Management and frontline employee interaction and business/employee relationship development
• Interface and work with department heads, Business Partners, Government Agencies, Airport Authority & Vendor Leadership
• Strategically planning/long-term development of department operations

The salary for this position is $83,400 – $122,320, dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.

At United, we offer a competitive compensation package, with benefits including: medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

• High School Diploma
• 3-5 years Ramp Operations experience
• Change Management experience
• Excellent Communication skills
• Direction and development of Hub Manager team, as well as ability to engage frontline Team Leader and Ramp Service Employee population
• Ability to lead and sustain continuous improvement environment and initiatives
• Leadership Development Skills
• Affect leadership quality and retention in the Hub Manager and Team Leader ranks
• Successful candidate must be able to clear a criminal history check in order to obtain and retain credentials necessary for position. Specific clearances include but are not limited to FAA / TSA / Airport Authority / US Customs. Must be legally authorized to permanently work in the U.S. without sponsorship
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Bachelor degree in Business Administration or related field and 3-5 years management experience, with Airport Hub experience
• Extensive experience in managing station ramp, cargo & mail, deicing and receipt and dispatch operations
• Excellent employee and union relations as well as experience administering union contracts
• Experience in relationship building and negotiation with contract vendors, government agencies, such as Airport Authority, Headquarters support organizations, and other airlines leadership
• Excellent communication skills, written and presentation
• Demonstrate leadership ability in large departmental environment
• Demonstrate leadership ability in large group of management/frontline employees
• Business acumen
• Strong Union Relations background
• Negotiation and collaboration skills in regard to implementation of a CBA
• Business Administration/Organizational Acumen