UnityPoint Health Hiring For Patient Service Representative Occupational Health Ankeny at Ankeny, IA, United States Full Time

Job Description

Overview:

As the first point of contact to the clinic, employ customer service skills to build a positive relationship with patients and clients served. Demonstrate ability to effectively manage multi-tasked details by registering and discharging patients from clinic visits, scheduling all appointments, answering multi-line phones, scanning chart information into EMR, selecting patient orders and associated charges per client/insurance protocol, processing paperwork for orders/referrals, maintaining medical records, providing insurance claim verification information and initiating billing procedures for all patient visits.

Why UnityPoint Health?

• 
  Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members.
• 
  Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what’s right for the people we serve.
• 
  Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
• 
  Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• 
  Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• 
  Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
Responsibilities:

• Create a welcoming environment for patients and clients served.
• Effectively manage positive relationship-building skills with referral sources and all members of the team.
• Prioritizes, manages and completes multiple tasks within assigned time period.
• Consistently exhibits critical thinking skills, proactively anticipating and responding to situations and self-direction in all duties.
• Manages accurate schedule and coordinates appointments daily.
• Communicates with referral sources and various service sites to coordinate care and provide a smooth transition for persons served.
• Creates and maintains an organized work environment. Records, files and maintains current information pertinent to the operation of the department and maintains medical record of persons served.
• Verifies insurance coverage with claims reps, case managers and employers.
• Maintains medical record; provides required documentation to payor to assure payment.
• Accurately completes chart for billing using appropriate IT systems and software.
• Exhibits an understanding of third party payor processes.

Qualifications:


Education: High School graduate or GED equivalent.Ability to read, write, and speak fluent English, and be easily comprehended by others. Completion of medical terminology course preferred. Other related education preferred.

Experience: Microsoft Office products and Outlook. Must be flexible to learn additional IT applications as assigned. Two years registration, billing, financial counselor, or other health care related experience preferred.