Full Time 40 hours Grade 008 CVSL RCPG & Cardiac Rehab
Schedule
8 AM-4:30 PM
Responsibilities
GENERAL PURPOSE:
Provides communication support services including: general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers. Collects, assesses, submits, processes and updates sensitive and confidential information, resolves patient access issues within limits and works with confidential information from various business systems and in accordance with multiple work-flow protocols. Contributes to the execution of new protocols and procedures within the Access Center. Provides guidance on the most complex calls and issues, acts as a subject matter expert for others on the team. Monitors and audits customer interactions for quality and accuracy.
JOB DUTIES AND RESPONSIBILITIES:
Other duties as assigned.
QUALIFICATIONS:
High School Diploma required. 1 year of URMC Access Center experience required. Demonstrated job related knowledge, proficiency and performance required.
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
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