Urgent Team Management Hiring for Director of Operations (Multi-Site Medical Practice Manager) @ Urgent Team Job at Knoxville, TN Full Time

Urgent Team is looking for an experienced Director of Operations to join our team in Knoxville, TN. The Director of Operations will oversee centers in Knoxville, Maryville, Morristown, and Lenoir City, as well as potential new centers in the future. The ideal candidate will have at least two years’ experience managing two or more medical practices. Urgent Care or Family Practice experience is preferred.

We offer a comprehensive benefits package, competitive hourly wages, paid time off, and more!

SUMMARY
The overall operational responsibility for the business functions of the assigned centers (multi-site, with a minimum of 4 centers and a maximum of 10) to ensure service quality, financial results, optimum utilization of resources, efficient delivery of services and a superior patient experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

• Evaluates patient flow through the center to ensure appropriate utilization of business resources.
• Monitor wait times for the center and manage the workflow accordingly.
• Identifies opportunities to increase business and scope of services provided by the center.
• Ensures high team member morale and a professional, effective, and efficient working atmosphere.
• Participates in administrative business operations meetings as scheduled. Counsels, disciplines and/or recommends termination of team members as necessary.
• Owns the performance results in regards to patient experience, patient volume, financial results and service standards
• Serve as the communication liaison between the home office and all center team members
• Understands work flow and function of all positions.
• Effectively serve as a fill-in on all positions qualified for, when absences or patient volumes warrant additional help.
• Serve as the subject matter expert (SME) for training and systems, i.e. UltiPro, DocuTAP, Healthstream, Front Desk processes and Occupational Health.
• Implement the policies and procedures from the Home Office. Follow all operational guidelines.
• Responsible for OccHealth sales and grassroots marketing of your center with support from the home office service line leaders.

SUPERVISORY RESPONSIBILITIES
Oversee all team members assigned within your area.

Candidates may be contacted via email about this position. Please make sure @urgentteam.com is added to your safe senders list; otherwise, emails may go to spam.