US Chamber of Commerce Hiring for Manager, Member Relations at Washington DC-Baltimore Area Full Time

About Us:

If you are passionate about the ability of American business to improve lives, solve problems, and strengthen society, the U.S. Chamber of Commerce is the place for you. As the world’s largest business organization, we believe in building a future that gives everyone the opportunity to pursue a better tomorrow. We make it our job today–and every day–to build the strongest relationships possible among the American people, business leaders, and elected officials in Washington, D.C., state capitals, and countries around the globe. For them and the businesses we represent, the U.S. Chamber is a trusted advocate and partner.

We are driven by the pursuit of innovation and partnership and hold ourselves to the highest standards. Our commitment to our members is matched only by our commitment to our employees. As part of our team, we will support your long-term career development while delivering relevant learning opportunities. We will empower you to lead, develop deep expertise, and find new approaches to solving the toughest challenges.

Position Overview:

The Chamber’s Member Relations team engages leading global companies to inform policy, drive advocacy, raise awareness, catalyze collaboration, and establish deep connections. We are seeking an account management and corporate relations professional to join us and support a portfolio of our top industry members in the health care and financial services sectors. The successful candidate is a team player who thrives on developing strong partnerships and leveraging those relationships to deliver member value and unlock revenue.

Responsibilities:

• Support a diverse portfolio of top-tier health care and financial services corporate accounts, fostering strong relationships with decision makers and government affairs leaders.
• Actively engage members through in-person meetings, calls, and regular touchpoints to share updates, build strategy, and deliver value.
• Maintain comprehensive knowledge of relevant industry issues both domestically and internationally, leveraging insights to provide valuable opportunities and curated involvement for members.
• Work creatively and collaboratively with Chamber policy experts to constantly identify new areas of interest for members throughout the organization’s advocacy offerings, deliver contracted benefits, deepen overall engagement, and unlock additional areas of investment.
• Coordinate with the Chamber’s Finance and Operations departments for revenue forecasting, invoicing, and engagement tracking using Salesforce and other tools.
• Support issue-advocacy fundraising campaigns, ensuring strategic alignment with organizational goals.
• Lead the creation and execution of a comprehensive revenue growth plan for existing accounts, surpassing annual revenue and retention objectives.
• Direct sales and prospecting efforts, identifying potential members, driving outreach, setting meetings, guiding follow-up, and, upon commitment, leading onboarding and integration.
• Be a generous team contributor.
• Perform other projects and duties as assigned.

Requirements:

• Bachelor’s degree and 5+ years of experience in fundraising or sales support with a focus on health care and/or financial services.
• Demonstrated ability in relationship management, client servicing, and sales skills.
• Exceptional presentation and persuasion skills, particularly in engaging corporate leaders.
• Strong client service ethic.
• Proficiency in CRM systems, particularly Salesforce, for tracking progress and enhancing member participation.
• Ability to work interdepartmentally to drive member value and engagement.
• A familiarity and understanding of the health care and/or financial services industry.
• An entrepreneurial spirit and a track record showing initiative and ownership of work.
• Growth mindset, openness to challenging assumptions, and strong organizational acumen.
• Meticulous attention to detail and superior organization.
• Ability to manage complex and fast-changing portfolios of work and prioritize effectively in response.
• Comfort with ambiguity.
• An interest in policy and politics with a solid understanding of the Chamber’s work and value.
• Proficiency with the Microsoft Office Suite, notably Microsoft Excel and PowerPoint.

We recruit, employ, train, compensate, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, status as a protected veteran, genetic information, or any other characteristic protected by federal, state, or local law. Our talent acquisition and employment policies are inclusive. We respect both the spirit and letter of the laws of equal employment opportunity.