02/14/2023 to 02/28/2023
Salary
$37,696 – $60,703 per year
Pay scale & grade
GS 05 – 07
Location
2 vacancies in the following location:
Charleston, SC
2 vacancies
Remote job
No
Telework eligible
Yes—as determined by the agency policy.
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Permanent –
Work schedule
Full-time –
Service
Competitive
Promotion potential
09
Job family (Series)
0201 Human Resources Management
Supervisory status
No
Security clearance
Secret
Drug test
Yes
Position sensitivity and risk
Moderate Risk (MR)
Trust determination process
Suitability/Fitness
National security
Announcement number
GTM/TS-2023-0013
Control number
706395300
Summary
The position is in the Bureau of Global Talent Management, Office of Talent Services, Employee and Annuitant Services (GTM/TS/EAS). GTM/TS coordinates and administers policies and procedures necessary for the Department’s integrated, human resources-tiered service-delivery system. The Employee and Annuitant Services (EAS) Branch operates as the Human Resources Service Center and manages health and life insurance benefit actions and updates to employee profiles for Foreign Service annuitant
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This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
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Duties
Serves as the Department’s initial point of contact and source of information on benefits; initiates all requests for personnel actions; and provides customer services to employees and annuitants on a range of Human Resource (HR) issues.
Performs HR functions that present basic to moderately complex, non-controversial, well precedent factual, procedural and recurring issues for which there are readily apparent solutions.
Researches information sources and responds accurately and in a timely manner to questions and transactional requests from Department of State Civil Service and Foreign Service personnel regarding employment, compensation and benefits.
Fields questions, drafts responses and facilitates personnel actions regarding specific benefit eligibility requirements, enrollment provisions, and entitlements.
At the GS-5 level, the incumbent performs essentially the same duties as outlined above; however, the scope and complexity of assignments are of less responsibility and independence and receives closer supervision than the GS-7 level.
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Requirements
Conditions of Employment
U.S. Citizenship is required.
Incumbent will be subject to random drug testing.
Must be able to obtain and maintain a Secret security clearance.
Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit: www.dhs.gov/E-Verify/
Qualifications
Applicants must meet all the qualification requirements described below by the closing date of this announcement. If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.
Applicants applying for the GS-05 grade level must meet one of the following requirements:
A. Completed a 4-year course of study leading to a bachelor’s degree in an accredited college or university;
OR
B. Have at least 3 full years of general experience, one of which is equivalent to the GS-04 level in the Federal Service which demonstrate the ability to analyze problems to identify significant factors, gather pertinent data and recognize solutions; plan and organize work; and communicate effectively orally and in writing;
OR
C. Have a combination of post-high school education and experience, which is equivalent to the GS-04 level in the Federal Service. This experience and education together must meet 100% of the qualification requirements.
Combination of Experience and Education: First determine your total qualifying experience as a percentage of the experience required for this grade level. Then determine your total number of successfully completed post-high school semester hours as a percentage of education required for this grade level. Then add the two percentages. The total percentages must equal at least 100 percent to qualify under this provision. For example, 30 semester hours or 45 quarter hours is comparable to 1 full year of undergraduate education.
Note: If you are qualifying based on education, you WILL BE required to submit transcripts as verification of educational requirement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you may lose consideration for this position.
Applicants applying for the GS-07 grade level must meet one of the following requirements:
A. Have at least 1 full year of specialized experience equivalent to the GS-05 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position.
Qualifying specialized experience must demonstrate the following:
Experience researching and interpreting Human resource policies, procedures and regulations.
Experience advising on and resolving employee benefit related issues.
Experience responding to inquiries on employee benefits via telephone and email.
OR
B. Completed 1 full year of graduate level education at an accredited college or university which demonstrates the knowledge, skills and abilities necessary to do the work of the position;
OR
C. Have a combination of graduate education and specialized experience (as described above), which is equivalent to the GS-05 level in the Federal Service;
OR
D. Completed a 4-year course of study leading to a bachelor’s degree in an accredited college or university and have a grade-point average of “B” (3.0 or higher on a 4.0 scale) for all completed undergraduate courses or those completed in the last two years of undergraduate study; ORE. Completed a 4-year course of study leading to a bachelor’s degree in an accredited college or university and have a grade-point average of “B+” (3.5 or higher on a 4.0 scale) for all courses in your major field of study, or those courses in your major completed in the last two years of your undergraduate study; ORF. Completed a 4-year course of study leading to a bachelor’s degree in an accredited college or university and ranked in the upper one-third of your class in the college, university, or major subdivision;
OR
G. Completed a 4-year course of study leading to a bachelor’s degree in an accredited college or university and are a member of a national honor society (other than freshman honor societies) recognized by the Association of College Honor Societies. Combination of Experience and Education: When an applicant has less than one year of specialized experience as described in the announcement, he or she may combine successfully completed graduate-level education with experience to meet the total qualification requirements. Generally, 18 graduate semester hours is equivalent to 1 full-time year of graduate study (your school and department determine what constitutes 1 full time year of graduate study). The percentage of specialized work experience and the percentage of graduate study must total at least 100%.
Note: All applicants WILL BE required to submit transcripts as verification of educational requirement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you may lose consideration for this position.
Education
See the qualifications section of this vacancy announcement for education requirements.
When an applicant has less than one year of specialized experience as described in the announcement, he or she may combine successfully completed graduate-level education with experience to meet the total qualification requirements. Generally, 18 graduate semester hours is equivalent to 1 full-time year of graduate study (your school and department determine what constitutes 1 full time year of graduate study). The percentage of specialized work experience (for example, 6 months equals 50%) and the percentage of graduate study (for example, 9 graduate hours for a GS-07 equals 50% where 18 graduate hours constitute a full time year) must total at least 100%.
Superior Academic Achievement (S.A.A.) is based on (1) class standing, (2) grade-point average, or (3) honor society membership. You must possess a bachelor’s degree from an accredited college or university AND meet one of the following provisions of the superior academic achievement:
A grade-point average of “B” (3.0 or higher on a 4.0 scale) for all completed undergraduate courses or those completed in the last two years of undergraduate study.
A grade-point average of “B+” (3.5 or higher on a 4.0 scale) for all courses in your major field of study, or those courses in your major completed in the last two years of your undergraduate study. Rank in the upper one-third of your class in the college, university, or major subdivision. Membership in a national honor society (other than freshman honor societies) recognized by the Association of College Honor Societies.
Grade point averages should be rounded to one decimal point. For example, 2.95 is rounded to 3.0, and 2.94 is rounded to 2.9. NOTE: If more than 10 percent of your undergraduate course work (credit hours) was taken on a pass/fail or similar basis, your claim must be based on class standing or membership in an honor society.
Education completed in foreign colleges or universities may be used to meet the education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying. For a list of accredited organizations recognized as specializing in interpretation of foreign education credentials, visit: www.naces.org/members.php.
Additional information
For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or [email protected].
If eligible, telework agreements may be permitted with supervisory approval.
Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.
Benefits
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, a review of your resume will be conducted and compared against your responses to the assessment questions to determine if you are qualified for this job. Note: Responses to questions that are not fully supported by the information in your resume may result in adjustments to your rating.
Applicants who meet the minimum qualification requirements, as described in the “Qualifications” section of this announcement, will be assigned to one of three quality categories:
Qualified – In addition to meeting minimum qualifications, applicants must demonstrate a basic level of the required competencies (knowledge, skills and abilities) for the position.
Well Qualified – In addition to meeting minimum qualifications, applicants must demonstrate proficiency in some but not all of the required competencies (knowledge, skills, and abilities) for the position.
Highly Qualified – In addition to meeting minimum qualifications, applicants must fully demonstrate proficiency in all of the required competencies (knowledge, skills and abilities) for the position.
Highly Qualified applicants may be referred to the hiring manager for further consideration and possible interview. The category assignment is a measure of the degree in which your background matches the competencies (knowledge, skills, and abilities) required for this position. Your qualifications will be evaluated on the following competencies:
Knowledge of Human Resources laws, regulations and policies.
Ability to provide advisory services on Human Resource policies and procedures.
Ability to provide customer service.
Skill in written communication.
Ability to resolve complex issues.
Veterans: Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the Highly Qualified category [,except when the position being filled is scientific or professional at the GS-09 grade level, or higher. This position is considered scientific/professional. REMOVE THIS TEXT IF THE POSITION IS NOT SCIENTIFIC OR PROFESSIONAL]. Other 10-point preference eligible and veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligible applicants within the category in which they qualify. View information on veterans’ preference on OPM’s Fed Hire Vets website.
Agency and Interagency Career Transition Assistance Program (CTAP and ICTAP) Eligibles: If you have never been a Federal employee, you are not CTAP or ICTAP eligible. View information about CTAP and ICTAP eligibility on OPM’s Career Transition Resources website. You must be rated in the Well-Qualified category for this position and submit the supporting documents listed under the required documents section of this job announcement to receive consideration for selection priority.
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Required Documents
All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
1. Resume showing relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions.
2. Transcripts, if applicable and you are qualifying based on education. See the Qualification and Education sections of this announcement for more information. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.
3. Veterans’ Preference Documentation, if applicable:
To claim 5-point preference, submit a copy of your DD-214 Certificate of Release or Discharge from Active Duty.
To claim 10-point preference, submit all required documentation outlined on the SF-15 (Application for 10-Point Veteran Preference) to support your claim (e.g., DD-214, official statement from the Department of Veterans Affairs, etc.). If we cannot verify your 10-point preference claim, your application will be reviewed for 5-point preference.
To claim 10-point derived preference (i.e., spouses, widows, widowers or mothers of veterans), submit a completed SF-15 and all required documentation listed on the SF-15 to support your claim.
To claim 0-point Sole Survivorship preference, submit a copy of your DD-214 or another form of official documentation showing that your discharge or release from active duty occurred on or after August 29, 2008 and was based on a sole survivorship discharge.
For all preference claims:
DD-214 Member 4 copies are preferred and must show the dates of service, type of discharge, and any qualifying service campaign medals.
If you are currently on active duty and applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must provide a certification on letterhead from your military branch which contains your military service dates, expected date of discharge or release, and the character of service to show that your military service was performed under honorable conditions. The expected date of discharge or release must be no later than 120 days after the certification is submitted for consideration for this vacancy announcement.
For more veterans’ preference information, visit the USAJOBS Help Center.
4. ICTAP/CTAP documentation, if applicable (e.g., reduction-in-force (RIF) separation notice, RIF separation SF-50 personnel action, certification of expected separation, etc.). Visit our agency’s ICTAP and CTAP eligibility information sites for more information and required application documentation.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
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How to Apply
Prepare your application in USAJOBS
To start your application, click Apply and we’ll walk you through the process to attach a resume and any required documents.
During the application process you can review, edit, delete, and update your information. We’ll automatically save your progress as you go, so you won’t lose any changes. You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the application process.
STEP 1: Select the “Apply” button and follow the instructions to register or sign into USAJOBS.
STEP 2: Submit your resume. Please see the Required Documents section for specific information that should be outlined in your resume.
STEP 3: Complete the online assessment questions.
STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section.
To learn how to view the status of your submitted supporting documentation and application, visit the Application Instructions section of our agency’s Civil Service selection process site.
Technical assistance with your on-line application is available through the Help Desk at [email protected] or by calling (866) 656-6830 between the hours of 7:00 a.m. and 7:00 p.m. ET
Alternate Application Procedures
If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET at least 2 working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement. Paper applications and information sent by mail will not be accepted.
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