USDA Hiring for CUSTOMER EXPERIENCE SPECIALIST at Indiana, United States Full Time

• You must be a US Citizen or US National.
• Males born after 12/31/1959 must be Selective Service registered or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Successful completion of one year probationary period, unless previously served.
• Direct Deposit: Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit https://www.e-verify.gov/.

Qualifications

Applicants must meet all qualifications and eligibility requirements by the 01/26/2024 of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined above.

GS-11 Specialized Experience: I have one year of specialized experience equivalent to the GS-09 grade level in the Federal service which includes: Skill in formulation and implementation of FPAC and USDA enterprise-wide customer experience operations to ensure the reliability, scalability, responsiveness, and maintainability of FPAC mission. Working with colleagues to embed human-centered design practices to improve customer experience. Extensive knowledge of customer experience government policies, directives, and other regulatory materials concerning utilization of equipment and services. Supporting leadership decision-making by gathering data and performing research on customer feedback. Knowledge and ability to work with stakeholders across organizations, functions, and levels to build customer understanding and solve challenging problems, empowering teams to move forward by developing metrics, measuring results, and integrating new methodologies into existing systems.

OR

Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as:

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-9 or above).

GS-12 Specialized Experience: I have one year of specialized experience equivalent to the GS-11 grade level in the Federal service which includes: Skill in formulation and implementation of FPAC customer experience operations to ensure the reliability, scalability, responsiveness, and maintainability of FPAC mission. Working with colleagues to embed human-centered design practices to improve customer experience. Extensive knowledge of customer experience government policies, directives, and other regulatory materials concerning utilization of equipment and services. Supporting leadership decision-making by gathering data and performing research on customer feedback. Knowledge and ability to work with stakeholders across organizations, functions, and levels to build customer understanding and solve challenging problems, empowering teams to move forward by developing metrics, measuring results, and integrating new methodologies into existing systems.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11 or above).

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone–no substitution of education for experience is permitted.

Time in grade: Current federal employees applying for a promotion opportunity must meet time-in-grade (TIG) requirement of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone–no substitution of education for experience is permitted.

Additional Information

• This position is being concurrently announced under Delegated Examining Announcement Number FPAC-24-12274815 DE SC. This announcement is open to all qualified candidates. Applying to both announcements may expand the possibilities of consideration since different referral criteria apply to each type of announcement. See the above announcement for more information.
• Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP): Visit the OPM website for information on how to apply as a CTAP, RPL, or ICTAP eligible. To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section. When assessed through a score-based category rating method, CTAP/ICTAP applicants must receive a rating of at least 85 out of a possible 100.
• Farm Service Agency (FSA) County Employees: Permanent County employees without prior Federal tenure who are selected for a Civil Service position under Public Law 105-277 will be given a career-conditional appointment and must serve a 1-year probationary period.
• Land Management Workforce Flexibility Act (LMWFA) provides current or former temporary or term employees of federal land management agencies opportunity to compete for permanent competitive service positions. Individuals must have more than 24 months of service without a break between appointments of two or more years. Service must be in the competitive service and have been at a successful level of performance or better. Refer to PUBLIC LAW 114-47-AUG. 7, 2015 for more information.
• If you are selected for a position with further promotion potential, you will be placed under a career development plan, and may be non-competitively promoted if you successfully complete the requirements and if recommended by management. However, promotion is neither implied nor guaranteed.
• Recruitment and/or relocation incentives may be authorized.

Read more

• Help Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits .

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.