Virginia VA Comm Coll Shared Svc Cntr Hiring for Time and Leave Administration Technician at Virginia Full Time

Innovation allows an organization to make the most of every dollar spent. At Virginia’s Community Colleges System (VCCS), our compelling mission, our ambitious strategic plan and our fiscal realities challenge us to ensure that community college resources are maximized for the priority of student success and credential completion.

Nestled between the Blue Ridge and Appalachian Mountains, the VCCS Shared Services Center is centrally located to all 23 colleges in the VCCS, 43 miles from Blacksburg, VA, and a four hour drive from Washington, D.C. A vital part of the ever-growing Roanoke Valley, Daleville is a haven for tourists and residents alike. Within an hour’s drive are the breathtaking Smith Mountain Lake, world-famous Appalachian Trail, and many other outdoor activities, including golfing, biking, and hiking. The thriving Historic City Market in downtown Roanoke and the Daleville Town Center and Performance Pavilion also host farmers markets, community and cultural events, and festivals throughout the year.

The VCCS Shared Services Center is an innovation strategy to advance the priority of student success, reduce the administrative burden on individual colleges, consolidate transaction-based functions, create economies of scale and improve backroom process efficiency. This work allows the VCCS to better focus resources on the students – helping them start their educational journeys, persist, and succeed.

Reporting to the HR Operations Line Manager, this position provides entry-level technical, consultative services in one or more functional areas of human resource management. This position will work with Time and Leave functions, including trouble-shooting system errors, processing leave, and holiday calendars, and assisting with time administration processing and testing. Other duties as assigned.

Minimum Qualifications

Knowledge of:

• Basic math, telephone procedures, and standard business communications
• Computer systems and Microsoft Office programs, with extensive experience in Excel and Word
• Knowledge of process improvement techniques

Skills:

• Computer expertise with knowledge of Microsoft Office applications, mainly Excel and Word
• Strong verbal communication and writing
• Attention to detail
• Organizational and follow up skills to ensure functions are completed promptly
• Strong customer service
• Critical and analytical thinking

Ability to:

• Provide exceptional customer service
• Ability to work effectively with a wide range of constituencies in a diverse community
• Takes ownership to resolve customer dissatisfaction issues with a sense of urgency
• Treats team members as internal customers and enable them to succeed
• Manage several tasks simultaneously and meet deadlines
• Apply knowledge of human resource principles and practices, including federal and state laws and regulations applicable to work
• Accurate and timely analysis of a variety of data
• Work flexible hours as needed
• Travel to System Office or other colleges for training and meetings
• Produce documents and reports as needed
• Organize and document recruitment activities and employment files
• Maintain confidentiality
• Display a high level of integrity/ethics
• Use time effectively to complete tasks and responsibilities
• Analyze issues and recommend actions
• Work independently, as well as a team member
• Manipulate data in Excel Spreadsheets by using formulas and filters

Required qualifications:

• High School Diploma, or equivalent education and work experience
• Previous experience working administrative tasks handling several assignments at one time
• Working experience in an everchanging, evolving environment
• Customer service experience
• Work experience utilizing computer systems
• Experience with MS Office

Preferred Qualifications

Preferred Qualifications:

• Associates degree in Business or related field, or equivalent education and work experience
• Experience with DHRM policies
• Experience with SharePoint
• Working experience using enterprise HRIS systems
• Shared services or call center experience
• Process improvement experience
• Experience in higher education and/or state government

Special Requirements