Vivant Corp Hiring for VoIP Network Engineer Job at Remote Full Time

Level 2 Voice Support Engineer – Role Profile
Responsibilities:
· Diagnosing and rectifying SIP, RTP and PBX related voice faults
· Managing customer and reseller faults and service requests through our ticketing system
· Escalating faults to upstream carriers
· Providing accurate and timely advice and issues resolution for our customers
· Assisting customers with adds moves and changes
· Documenting processes and systems for the benefit of other team members
· Assisting clients and partners when deploying new voice solutions
· Mentoring and coaching team members to improve the customer experience
Attributes:
· You will be a motivated, self-starter who has excellent written and spoken English (you will be dealing directly with clients).
· A team player who is customer focused and a problem solver above all else.
· A great desire to learn and wants to continuously improve.
· A high level of trust and integrity.
· Attention to detail.
· The ability to work autonomously but also within a team
Essential skills and experience:
· At least 24 months experience and proven knowledge of VOIP (SIP and RTP)
· Experience using protocol analyzers for signaling and interpreting the results.
· Moderate network knowledge and general telecommunications troubleshooting
· Experience with Open source SIP based PBX systems (Asterisk, Freeswitch, Kamailio, Kazoo)
· Experience with VOIP Phones such as Grandstream, Yealink, Polycom.

Experience with any of the following will be highly regarded:
· Previous ISP / MSP experience.
· Exposure to Managed VOIP or network environment.
· Previous experience building and deploying NetSapien, 3CX, PortaOne
· Experience with SIP based PBX Systems and equipment (Cisco, 3CX, Asterisk, Polycom, Yealink)
· Successful completion of SIP School
· Working knowledge of IP protocols, including IP addressing and subnetting as well as IP services including SMTP, FTP, HTTP, DHCP, TFTP, TELNET and SSH.

Job Types: Full-time, Part-time

Pay: $45,000.00 – $55,000.00 per year

Benefits:

• Paid time off
• Retirement plan

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• On call

Supplemental Pay:

• Bonus pay

Application Question(s):

• Do you have any recent VOIP experience i.e. in the last 3 years?

Do you have any experience with any Cloud PBX e.g. FreePBX/asterisk, Mitel, FusionPBX, 3CX, kazoo etc.?
Do you handle Cloud PBX configurations for customers?
Is your experience with VOIP related to handling business customers? (as in offices with VOIP phones)?
Do you handle direct support calls from external customers (i.e. not in-house)?
Do you have experience with IP Phones such Grandstream, Polycom, Yealink, Cisco, Fanvile etc.?
Do you handle issues related to IP phones?
Do you handle issues related to PBX configuration?
Do you handle issues related to Call quality issues?
Have you done any advanced troubleshooting using packet captures using SIP and RTP?
Do you handle Network troubleshooting support cases as well?
Can you troubleshoot network/internet issues just by using ping/tracert/ipconfig etc. on a PC?

Experience:

• Open Source SIP based PBX System: 2 years (Required)

Work Location: Remote