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Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Commercial Banking provides financial solutions to businesses with annual sales generally in excess of $5 million. Our business lines are Wells Fargo Commercial Capital, Middle Market Banking, and Treasury Management & Payment Solutions.
Wells Fargo Commercial Capital
- A market-leading provider of working capital, investment capital, trust services, and sales financing solutions that help customers optimize liquidity and grow their business through their lifecycle
Wells Fargo recently announced their intent to sell the Corporate Trust Services (CTS) business to Computershare, a global specialized financial services company. The sale was announced in late March 2021 and is expected to close in the second half of 2021. We are continuing to recruit for all open positions supporting CTS, but want to ensure you are aware that this position, along with around 2000 others, will transfer to Computershare when the sale closes. If you begin working at Wells Fargo, you will receive a job offer from Computershare with similar employment terms and conditions following your Wells Fargo start date, subject to the pre-employment screening practices of Computershare.
This position is within Corporate Trust Services (CTS).
This position is for the Onboarding, Maintenance, and Terminations team within Corporate Trust Services Operations (CTSO). CTSO serves as an extension of the lines of business across CTS in the administration of their various products and services.
Wells Fargo Commercial Banking delivers a comprehensive suite of products and industry expertise to serve the diverse financial needs of companies with annual sales typically ranging from $5 million to $2 billion. As a leader in serving commercial customers, Wells Fargo offers financial services including credit and treasury management solutions as well as specialized expertise across industries including Technology, Food, Beverage & Agribusiness, Investor Real Estate and Government.
Works closely with relationship/account managers in managing and administering a portfolio of accounts. Assists relationship/account managers in proactively handling and resolving customer issues and problems; interfaces with operational areas, internal departments and outside vendors as needed to resolve problems. May perform daily administration of accounts including set-up, processing, maintenance and oversight according to policies, procedures, regulations. May provide marketing and research support. May contact customers to assist relationship/account managers in resolving issues.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Required Qualifications
- 2+ years of experience in one or a combination of the following: financial services, customer service, or customer account management experience demonstrated through work or military experience; or a BS/BA degree or higher in business
Desired Qualifications
- Corporate trust experience
- Ability to read and interpret legal documents
- Client service focus with the ability to listen to customer needs and recommend solutions
- Strong time management skills and ability to meet deadlines
- Customer service focus with experience servicing customer relationships and ability to communicate and escalate issues
- Ability to exercise independent judgment to identify and resolve problems
- Ability to interact with all levels of an organization
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Effective organizational, multi tasking, and prioritizing skills
- Excellent verbal, written, and interpersonal communication skills
- Extensive knowledge and understanding of trust, custody, legal, corporate finance, or the financial services industry
- Extensive math skills
- Intermediate Microsoft Office skills
- Strong analytical skills with high attention to detail and accuracy
Other Desired Qualifications
- Experience with BSA/AML
- Outstanding problem solving and decision making skills
Salary Information
The salary range displayed below is based on a Full-time 40 hour a week schedule.
MD-Columbia: Min: $41,000 Mid: $56,100
MN-Minneapolis: Min: $37,200 Mid: $51,000
Street Address
MN-Minneapolis: 600 S 4th St – Minneapolis, MN
MD-Columbia: 9062 Old Annapolis Road – Columbia, MD
