Job Location
Miami
Position Type
Full Time
Education Level
Graduate Degree
Salary Range
$60,000.00 – $60,000.00 Salary/year
Job Category
Nonprofit
Description
POSITION SUMMARY:
Person in this position is responsible for a variety of duties involved in receiving, evaluating, prioritizing, and relaying crisis calls to the Mobile Response Team. Essential Job Functions include those listed below.
Essential Job Functions
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Triage calls to the correct team depending on location and availability.
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Receive crisis calls and provide crisis intervention services.
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Conduct initial screenings and determine if an in-person assessment is required by a Licensed Clinician.
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Analyze situations and take necessary actions to provide crisis intervention. Interpreting and implementing WestCare procedures regarding crisis intervention as appropriate.
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Must condense large amounts of information into clear, intelligible remarks in a timely manner and can recall numerous acronyms and codes essential to appropriate call processing. Provide direct counseling services to clients.
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Monitor and assess client behavior.
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Follows prescribed protocols to provide emergency instruct to callers during high-risk situations until appropriate units arrive.
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Report to immediate supervisor any unusual incidents that should be brought to the attention of the Program Director, Clinical Director, Regional Vice President, or regulatory agency.
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Participate in decision to refer clients for ancillary services, i.e., family support groups, continuing care groups, etc.
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Complete documentation required for clinical records and other reports as assigned.
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Attend all interdisciplinary treatment team meetings and establish parameters for discharge planning.
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Ensure that all staff following WestCare policies and procedures.
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Make recommendations to immediate supervisor regarding interviewing and hiring of direct care staff.
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Requires regular and consistent attendance to ensure continuity of counseling services to clients.
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Follow all WestCare policies and procedures.
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Must embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation; and
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Perform all other duties as assigned.
Qualifications
ESSENTIAL QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Experience And Competencies
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Excellent communication skills.
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Ability to exercise good judgment and discretion.
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Ability to work well in a team environment.
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Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality.
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Professional appearance and demeanor.
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Must be culturally/linguistically sensitive to populations served.
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Bilingual English/Spanish or English/Creole.
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Ability to obtain and maintain clearance from DCF.
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Valid driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required.
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During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.
EDUCATION And/or EXPERIENCE
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Two (2) years of experience in behavioral health crisis services.
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Familiarity with Miami-Dade County.
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Master’s Level Social Worker or Mental Health Counselor.
Licensure/Certification
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Not applicable for this position.
Working Conditions
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Work is primarily performed in a professional office/residential setting.
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Some outdoor activities may be required.
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Some travel is required.
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