Western Tool & Supply Hiring for ORDER PROCESSING TEAM MEMBER (Employer Pays Medical Benefits) Job at Anaheim, CA Full Time

Western Tool & Supply Job Description

Job Title: Order Processing Team Member

Reports to: Branch Leader

Job Objective:

As an Order Processing Team Member, you will be responsible for processing imported orders. You will work with our customers through a variety of inbound and outbound communication channels (e.g. telephone, email). You will manage orders from the quote to the delivery. A successful Order Processing Team Member will support new and existing customers, and provide feedback to constantly improve that process. You will need to be proactive and utilize all available tools to provide timely solutions, cost savings, and information to ensure our customers’ success. Exceptional Order Processing Team Members are eager to learn and take on new challenges. They take ownership of their work and share their knowledge with others to create a more productive work environment. This position is integral to the growth of Western Tool & Supply and requires the ability to work independently and within a team to make decisions that will benefit both the customer and the company.

Responsibilities:

• Superior customer service where going above and beyond is the norm
• Maintain and develop positive relationships with existing and prospective clients, demonstrating superior customer service and setting an example for the other staff
• A professional presence that creates trust and credibility
• Verify imported order information for accuracy, checking it against previously obtained information as necessary
• Ensure imported orders match P21
• Review items, shipping information and process imported orders
• Confer with vendors, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
• Include detailed notes on orders, such as pricing, unit of measure, shipping dates, and any anticipated delays
• Review orders for accuracy according to Future Tool Systems purchase order and follow up on incomplete Future Tool Systems purchase orders
• Expedite open orders/purchase orders, update status

• Collaborate with Account managers to recommend merchandise or services that will meet customer needs

• Notify departments when supplies of specific items are low, or when orders would deplete available vendors or Western Tool stock

• Perform other duties as assigned

Required Skills/Abilities:

• Customer-centric attitude and a desire to grow with and contribute to a customer focused company

• Strong attention to detail
• Ability to work collaboratively with internal and external resources to generate results
• Excellent customer service skills
• Excellent communication, organization skills
• Ability to manage multiple tasks, shifting priorities and varying deadlines
• Ability to maintain a high level of self initiative and accountability

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Anaheim, CA 92807: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location