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At Wisetack, we’re building financially-responsible consumer lending products that help service-based businesses thrive.
Wisetack is a well-funded ~100 person startup founded in 2018 by a team of experienced fintech veterans, with a leadership team that comes from PayPal, LinkedIn, Lending Club, Affirm, Amazon, and other top companies. We’re backed by leading VCs, including Insight Partners, Greylock, and Bain Capital Ventures, (investors in Airbnb, LinkedIn, Instagram, Dropbox, and many more.)
We raised a $45M Series B last year and since then, we’ve invested in our people and technology and signed a slew of new partnerships. This is a fun stage in any company’s lifecycle where we’ve got the core foundation built, a healthy growth rate, and a clear path to success, but you’d still be joining early enough to help shape the future of the company.
Business Insider called us one of the 70 most promising startups changing the world of finance, LendIt selected us as this year’s winner in the Best Emerging Lending Platform category for their Fintech Industry Awards, and we were just named to the inaugural SMBTech 50 list (perhaps you saw us on the billboard in Times Square?) The external recognition is great, but we’re equally – if not more – happy with the recognition from our customers. Our current NPS rating is a sky-high 78. We’re proud that we’re building a product that customers love.
Position Summary
The People Operations team at Wisetack is responsible for making sure that team members have what they need to do the best work of their lives. The People Operations Coordinator is responsible for supporting that mission through a range of responsibilities encompassing everything from operations to employee experience. Some of the things you will help oversee include the day to day operations, onboarding and offboarding, partnering with our PEO (Justworks) and refining our team documentation.
This is a hands-on tactical role that spans across all stages of an employees life cycle, providing an excellent opportunity to learn and grow within the People org. You will be reporting directly to the People Operations Manager.
Responsibilities
Provide front line support for all internal and external People related questions including employee questions, new hire communications, VOEs etc.
Manage HR technology stack, including user management, creating employee training materials, assisting with change management processes, and employee adoption.
Make sure that systems and data are up to date, regularly audit and maintain employee data and process changes with a high level of integrity
Own onboarding and offboarding processes, developing partnership across the organization to make the processes delightful for all involved
Build and maintain process documentation, knowledge base articles and internal communications to ensure that the team has the information they need to thrive.
Requirements
You have a successful track record of supporting and creating operational processes and working with employee data.
You have a working knowledge of HR tools and systems (Justworks, Lattice, Greenhouse, Checkr, Confluence and more), Excel (vlookups, pivot tables) and Google Apps.
You have an extremely high level attention to detail and strong organizational skills with ability to effectively prioritize.
Maintain a “can do” mentality with the ability to act with minimal information. After all, we are a start up!
You are a creative thinker and problem solver; you approach problems with a solutions oriented mindset.
A great communicator that can build strong working relationships with vendors, internal and external partners.
Spend a little time on our About Us page researching our team and our values, and check out our Press page and our blog for more background on what we do. If you think this might be a fit, we’d love to hear from you!
