Worldgroup Careers MWT Hiring For Marketing Operations Manager, Mrm at Birmingham, MI, United States Full Time

Job Description

MRM creatively engineers total human experiences. Through purposeful, dynamic intersections between strategy, creative, technology and data sciences, MRM operates in a borderless, integrated way, to allow for greater collaboration and velocity— all to the service of helping businesses grow meaningful relationships with people. MRM has 35-plus offices across North America, Latin America, Europe, the Middle East and Asia Pacific. For more information, please visit www.mrm.com.

MRM//McCann is seeking a Marketing Operations Manager. In this role, S/he will responsible for the creation and management of business logic as it relates to creative for email campaigns. S/he will coordinate closely with the Project Managers, Creative Agency’s of record (CAORs) and Clients. Our ideal candidate will have excellent communication skills in order to keep all parties updated on project progress, issues, etc. This person will have a sense of urgency, attention to detail and the ability to work under very tight/aggressive deadlines while managing multiple projects. Prior experience with email or direct mail campaigns is preferred.

S/he will interface with internal Clients and external venders as well as Advertising/Marketing Clients so a curiosity for the big picture as well as solid verbal and written communication toward the development of relationships is key.

Responsibilities:

• Develop business logic to audience segmentation aligned with email creative needs
• Identify audience segmentation and guide Project Managers and CAORs on list selection
• Support the testing and deployments of emails campaigns by validating business logic and serve as liaison with any partner email deployment vendor
• Ability to manage multiple projects at one time. These could be with multiple clients and across multiple lanes of business.
• Facilitate internal written and verbal status communication.
• Support operation and development groups by following departmental policies and procedures; promptly and accurately completing timesheets, attending mandatory information sessions regarding important aspects of our business.
• Assist in identification and mitigation of production issues and risks as it relates to the email deployment

Qualifications:

• Emerging ability to shift approach between the big picture and critical details; then begin to develop judgement to know when to focus on each.
• Must have strong Client communication skills.
• Problem/solution thinker with a developing ability to collaborate, persuade and negotiate toward solutions.
• Displays resiliency while working under pressure, in a dynamic environment, with shifting deadlines and deliverables.
• Solid communication skills – written, verbal, text, etc.
• Ability to work independently with minimal supervision

Required Skills
Education & Experience Requirements:

• Bachelor’s degree or equivalent, relevant experience desired.
• 2+ years in management of Must have minimum of 2 years of experience in a similar role in a web development firm, IT consulting firm, strategy consulting firm, or agency environment; or equivalent transferable client-side experience.
• Experience with databases, customer segmentation or list selection
• Experience with Waterfall and Agile Scrum methodologies
• Experience with MS Office including: Word, Excel, and PowerPoint.
• Awareness of MS Project or other project plan software (i.e. Smartsheet) preferred.
• Familiarity and basic understanding of production tools and proprietary software (File Sharing software, JIRA, MS Project, MS Office, Outlook, etcetera)

Physical, Travel & Other Requirements:

• Minimal travel in US (less than 10% of time). Any travel is expected to be local travel to client location

MRM is an EEO/AA employer and does not discriminate on the basis of race, color, religion, creed, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information or veteran status or any other basis prohibited by applicable federal, state, or local law. MRM participates in e-Verify.

If you require reasonable accommodation for any part of the application or hiring process, please submit your request through one of the following methods listed below:

• a) Dedicated Fax – 917-661-6310

• b) Dedicated E-mail – [email protected]

• c) US Mail – ATTN: Human Resources, 360 W. Maple Birmingham, MI 48009

• d) Dedicated Phone – 248-203-8000

NOTE: Disability accommodation requests only.
Required Experience