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BCB Transport, LLC is growing again! You have a chance to get in the door with a safety-first, stable trucking and logistics company! Temporary position for our peak season that could turn into a permanent role!
The Track & Trace Specialist is an entry level position that is administrative and customer service based. This position is responsible for the continuous monitoring of freight movement, updating shipments with the most accurate and timely status, and ensuring quality of service is always provided to the customers.
- Monday through Friday 1:00am to 10:00am.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
§ Track and trace freight daily to ensure the needs and expectations of the customer are being met.
§ Update shipment status with complete notes.
§ Perform clerical processes related to company business. Process routine customer information in support of transportation, billing and/or collection efforts.
§ Communicate with customers and/or drivers as needed to solve any issues.
§ Provide information to brokerage and inside sales regarding potential load, delivery and/or driver issues, as known and as needed.
§ Manage knowledge of customers, their needs and expectations.
§ Answer a high quantity of emails in a timely and professional manner throughout the day.
§ Answers the phones in an amiable and professional manner. Answers any questions that are within the area of the position’s responsibility or refers the call to the appropriate person to answer questions.
Job Types: Full-time, Temporary
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Holidays
- Monday to Friday
- Night shift
- Overtime
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Preferred)
- Data entry: 1 year (Required)
Shift availability:
- Overnight Shift (Required)
Work Location: One location
