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Job Description
Position Description:
(This position will be 100% Remote)
The Human Resources Associate is a member of the HR Shared Services center and is responsible for providing customer service to employees, managers, and the HR community in response to inquiries related to a broad range of HR related topics, including but not limited to HR policy, staffing, benefits, and performance management.
They will perform administrative, transactional, and data/records management activities in support of HR and HRIS functions, including processing life-cycle transactions such as onboarding, status change, compensation, separations, etc.
**This position will be hired as a temporary position with the possibility of going permanent in the future as the department grows. Candidates must be comfortable with being hired as a contractor.**
Job Responsibilities
Provide excellent customer service in response to phone and online inquiries from employees and managers.
Respond to phone or online help requests on navigating the HR Portal and other HR related systems.
Resolve inquiries by accessing information in multiple HR systems.
Triage general inquiries to ensure correct work category is assigned.
Escalate more complex issues to Tier 2 within Service Now or the appropriate COE for advanced support and follow up as required.
Process transactions by collecting required information or back-up documentation from the employee, manager, or HR.
Perform quality assurance reviews on electronic and manual transactions
Partner with Payroll and other COEs, as appropriate to resolve issues.
Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)
Qualifications
Bachelor’s degree in HR or related field strongly preferred
Knowledge of HR concepts and terminology
Experience working in a call center environment strongly preferred
Effective verbal communication skills
Effective listening skills
Strong customer service orientation
Confident phone presence
Strong ability to grasp information quickly and probe effectively when required
Excellent organizational skills and the ability to prioritize requests and duties
Attention to detail
Effective research, problem-solving and follow-through skills
Strong computer/technical skills; previous HRIS experience preferred
Ability to remain positive under pressure
#CB
#LI-EF1
#REMOTE
Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.
Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry’s largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm.
Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA.
If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.
Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767
Equal Opportunity Employer- Minorities/Females/Disabled/Veterans
