Meritage Homes Hiring for Operations Manager – Home Building Job at Franklin, TN Full Time

• Recruit, interview, and hire area construction personnel utilizing Meritage Homes Standard Operation Procedures.
• Ensure the thorough training of all area construction personnel, i.e. technical training; scopes-of-work, warranty specifications, and customer satisfaction.
• Continually assess the educational needs of construction personnel and provide internal or external training as necessary.
• Conduct quarterly Growth Reviews with Construction Managers; set goals.
• Resolve any employee questions or issues; handle performance problems as necessary.
• Generate and monitor monthly management reports reflecting pertinent employee data, i.e. Customer satisfaction, cycle time, quality inspections, budgets, etc.
• Meet with Construction Managers, Project Managers and Customer Care to discuss pertinent issues and maintain open communication.
• Establish and maintain a career path system for Construction to promote growth opportunities.
• Make determinations and set criteria on financial incentives to be given to construction personnel.
• Handle personnel terminations, (after reviewing information with management).

• Continually review and value engineer plans; make recommendations for improvements/changes.
• Work with all departments, as necessary, to produce plans and specifications within established time frames.
• Review and ensure the accuracy, completeness of all plans. Standardize all plans to the highest
  extent possible.

• Monitor construction activity to ensure homes are started within the established parameters for both pre-sold and showcase homes.
• Track and monitor Accounting Release process and performance.
• Monitor the Start Status Report and recommend priorities.
• Release homes per established slotting schedule to ensure proper sequencing of starts and closings.

• Monitor the construction personnel’s use of the weekly schedule to maximize utilization across the Area/Division.
• Continually evaluate the effectiveness of the schedule and make recommendations for improvements.
• Maintain a master schedule and weekly production report for key phases of construction to ensure contractor availability and even flow construction.
• Monitor cycle time to ensure division goals for building cycle time are met.

• Establish General Construction and Weather Conditions budgets.
• Monitor hard costs for adherence to budget.
• Monitor budgets for variances and approve/disapprove all cost variances.
• Provide input on the creation of all budgets.
• Ensure Construction personnel document and properly communicate variance data in order to identify take-off and budget problems.
• Summarize and chart variance data provided by Construction personnel; provide feedback to
  management regarding ways to eliminate or minimize problems.
• Ensure job site waste is properly controlled.
• Communicate Key Performance Measures and cost information and the role the Construction
  Managers have in impacting these factors.
• Continually develop and solicit feedback to determine ways to execute all functions more efficiently to improve overall margins of the Division.
• Capture Warranty costs by item to identify areas for improvement.

• Establish and enforce quality standards for materials, workmanship and final product.
• Conduct periodic inspections of all homes under construction in assigned area; inspect all aspects of construction including foundation, framing, stucco installations, electrical, plumbing, etc.
• Review quarterly Avid surveys for actionable items and trends; initiate procedures to resolve
  issues to improve customer satisfaction.
• Monitor adherence to all phases of the established quality control system; i.e. in-line inspections, final management quality standards inspection.
• Ensure quality is built into each home in order to minimize warranty issues.
• Work with the Purchasing Department to establish quality standards for materials.
• Assist in the resolution of any construction quality issues, which become apparent during the
  construction and warranty period.
• Ensure procedures for water intrusion and mold remediation are adhered to.

• Ensure Construction Managers maintain the established standards for the community regarding
  cleanliness, safety and appearance, i.e. accessibility to homes, erosion control, street cleaning, etc.
• Ensure all trade partners and employees fully comply with OSHA Regulations and Meritage safety program.
• Ensure Construction Managers enforce all job site rules and regulations as stated in contractor
  agreements.
• Ensure field compliance with the community SWPPP
• Ensure show homes are completed and turned over to sales within established cycle time and are maintained in accordance with division standards.

• Ensure all construction personnel maintain a mutually beneficial relationship between trade partners and the division.
• Ensure a complete Scope of Work is provided to and reviewed with each trade partner.
• Ensure new trade partners receive proper training in all division policies and procedures.
• Provide support to Construction personnel regarding the resolution of trade partner conflicts; make final decisions regarding resolution of issues, when necessary.
• Solicit feedback from contractors on areas for improvement and ways to strengthen the
  division/contractor relationship.
• Ensure all trade partners are under contract and are current with all insurance requirements.
• Establish a system to measure trade partners’ performance with regards to quality workmanship, on cycle completion and other standards set for new home construction.

• Ensure Construction Managers promptly and courteously respond to all customer questions and
  concerns.
• Resolve any homeowner issues during the construction and warranty process, which cannot be
  effectively handled by the Construction Manager.
• Review homeowner survey results with respect to the construction process; implement changes or improvements where necessary.
• Ensure all homeowner contact points, i.e., pre-construction meetings, pre-drywall meetings, homeowner orientations, are conducted according to established procedures.
• Communicate to Construction personnel the customer satisfaction process and the role they play in that process.
• Ensure all elements of the Homeowner’s Manual are being properly communicated to homeowners; ensure accurate expectations are set with the homeowner for new home maintenance versus warranty items.
• Work with the Area Customer Care Manager to analyze data regarding recurring warranty problems; implement changes to minimize or eliminate concerns.

• Plan for ways to anticipate and deal with problems or recurring issues in an ongoing effort to minimize crisis management.
• Use a Manning or Staffing plan to determine Construction personnel capacities, location of field staff, and future hiring needs based on projected sales and growth levels.

Qualifications:

• Five (5) years experience in homebuilding. A portion of the experience qualifications may be substituted
  by a degree in Construction Management.
• Two (2) years of experience managing Construction personnel on multiple job sites.

• Advanced training in one or more trades, strongly preferred.
• Knowledge of homebuilding and construction systems/processes, building codes, and Register of Contractor Standards (ROC).
• Ability to read and interpret blueprints and other construction plans.
• Good computer skills; proficiency with Microsoft Office applications.

• Strong Communication, Interpersonal, and Customer Service skills
• Ability to explain complex issues in a manner easily understood by industry personnel and customers with limited knowledge of construction processes or terminology
• Ability to work with contractors, laborers, employees at all levels, and customers with a high degree of professionalism
• Excellent problem/conflict resolution skills; ability to influence others and manage conflict in a positive manner
• Strong leadership skills; ability to set priorities, delegate tasks, train and mentor Construction Managers

Overview:

• A work environment that encourages creativity and innovative ideas from every level
• An organization that lives by its core values everyday
• Team atmosphere where every individual is considered a vital asset
• State of the art technology to provide an optimal working environment
• A competitive pay structure
• Strong benefits
• Flexibility in work-life integration
• Team-oriented environment where all individuals play an integral role in the company
• Opportunity to further your career in a growing national organization
• Maintain a competitive drive to be the best