Yalo Hiring For Senior Account Manager Digital Agency at Atlanta, GA, United States Full Time

Job Description

Based in Atlanta, GA and with team members distributed across several states, Yalo is a creative agency that helps businesses grow by creating brand experiences with soul. We take inspiration from film, art, music and sports and turn it into marketing that makes an impact. Our proven expertise spans content strategy and execution, UX design and development, virtual event management, FullStory analytics, and branding.
As part of our continued growth, we are currently seeking a Senior Account Manager. This position is responsible for the management of activities across a range of client services from strategic development, project coordination, media stewardship and creative execution. The Senior Account Manager works to ensure that deliverables provided are on strategy and meet the Agency’s standards and client expectations. The Senior Account Manager has the experience necessary to execute straight forward assignments with minimal oversight.
OPPORTUNITY OVERVIEW
Client Account Responsibilities

• Assumes day-to-day ownership of individual projects and workflow in addition to building a relationship with Yalo’s clients
• Owns assigned projects and engagements from start to finish (in some cases varying degrees of Project Management or other support will become available)
• Understands the client’s and agency’s vision and works closely to determine the best holistic approach to each engagement
• Keeps a pulse on the client’s industry and trends to determine how best Yalo can grow the partnership
• Ensures a workflow is built out within Yalo’s Project Management System and proactively tasks are assigned to various team members to fulfill the deliverables in a timely manner
• Help with resource planning and forecasting
• Collaborates closely with all team members across each discipline to determine a plan for each project
• Manages scope of work (including budget forecasting and burn reports)
• Develops and manages project timelines and determines how to deliver against each client agreement
• Understands deliverables and services and takes accountability for the quality and out of the work
• Proactively identifies and solves all problem solves with internal team members and clients
• Maintains a healthy working relationship with all parties this individual will be working with
• Accepts and prioritizes delegated assignments from senior staff
• Responsible for scheduling and leading all external and internal calls for the accounts
• Owns and maintains client facing status documents to show the progress on all deliverables (in some cases additional support will be provided to keep updated)
• Builds first-draft presentations for assigned projects (when applicable)
• Demonstrates a high degree of client engagement and interaction around current projects and future marketing initiatives
• Develops long-term marketing roadmaps as appropriate
• Actively seeks opportunities for organic account growth and shares client’s business updates with the Vice President
• Is a good steward of the client’s budget and the internal team’s time to spend towards each scope of work
• May be asked to help support efforts around editing or drafting new proposals and/or contracts on an as-needed-basis

Yalo Internal Process Responsibilities

• 
  Overall Agency:
  
  • Client first attitude.
  • Takes a positive, collaborative approach to problem solving.
  • A team player.
  • Strong relationship building (client and Yalo team members).
  • Competency in written and verbal communication and confidence leading meetings.
  • Firm understanding of Yalo’s product offerings and capabilities. Begins to communicate Yalo point of difference.
  • Contributes insight, feedback and probing questions during internal meetings.
  • Organization, thoroughness and attention to detail.
  • A healthy ‘storm the beach’ attitude.
  • Ability to generate ideas, for both clients and for Yalo.
• 
  Client Projects:
  
  • Develops creative briefs with client’s approval to then kick off internal team members on each new project.
  • Ensures work is on-brief and hitting project objectives.
  • Responsible for keeping everyone on the team informed of project milestones, delays and client feedback/input that impacts project scope.
  • Cross check and proof all deliverables and documentation before sharing with the client to ensure the artwork and information meets the client and Yalo’s expectations in terms of the requirements and quality.

Financial Support

• 
  Timesheets & Expense Reports
  • Submit timesheets and expense reports on time and accurately
• Responsible for pulling & maintaining client burn reports, as needed by client
  • Ensure projects are tracking to, or under, estimated time/budget; alert Vice President when project exceeds budget.
• Responsible for receiving and approving vendor invoices as they relate to owned projects
  
  • Maintain updated internal invoicing schedule for owned projects
  • Ensure Vice President is informed of all form updates

Tools & Systems

• Must comply with and have a degree of understanding around the following types of systems and tools as this Sr. Account Manager would utilize on a regular basis:
  • MS Outlook
  • Clockify (Time Tracking Tool)
  • Asana (Project Management System)
  • Box or Dropbox
  • Google Drive
  • Slack
  • Apple Keynote
  • MS Power Point
  • MS Excel (Tables & Formulas)

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