Director, Onboarding

Durham, NC or Remote

Adwerx is dedicated to helping businesses of any size achieve their digital marketing goals, and as the Director, Onboarding, you will be responsible for leading those who implement the Adwerx platform for our most important relationships. You will interact with top-level employees (CEOs, CMOs, CIOs) and will be focused on maintaining a positive customer experience while scaling onboarding capacity and evolving the onboarding process.

We are looking for a Director, Onboarding who is passionate about the client experience, highly detail-oriented, experienced with customer onboarding, has a keen eye for scaling, and is obsessed with what’s possible. In this role, you will be required to grow personally and professionally and maintain an entrepreneur’s mindset as you go about your day. You’ll have a chance to make a real impact on a quickly growing organization.

Responsibilities:

• Overseeing the team responsible for implementing the Adwerx platform and coordinating successful product launches for our most important partners
• Coaching on-boarders on technical diagnosis skills, setting partner expectations, positioning, executive presence, leadership skills, etc.
• Ensuring internal and external deadlines are met across teams
• Tracking and measuring revenue tied to onboarding in progress and onboarding completed
• Identifying efficiency gains and scaling onboarding capacity
• Building business cases for team growth, staffing, and resources
• Reporting and analysis on core metrics
• Innovating on team structure, systems, and process
• Collaborating with and supporting your peers, colleagues, and other teams
• Collaborating with product to identify opportunities for product enablement of the onboarding process
• Hiring, firing, and performance management

Qualifications:

• Demonstrated leadership ability
• 5+ years’ experience in account management / implementation
• Bachelor’s degree preferred
• Strong communication and teamwork skills
• Experience at a startup is desired
• Ability to remain calm in pressured situations
• Ability to define metrics of success then track and manage those metrics
• Ability to be forward thinking, solution oriented and self-motivated

What You’ll Get:

• Competitive salary and potential for equity
• Competitive commission plan
• Comprehensive medical, dental, and vision plan options (100% of basic plan premiums paid by company)
• 401(k) plan with a company match of up to 4%
• The opportunity to take lead in growing our strategic partnerships
• The opportunity to work with and learn from some of the most talented leaders, developers, marketers and designers

At Adwerx, we are thinkers, learners, doers – and are never afraid to fail, so long as it is forward. We expect that you will grow with us, and look forward to working with individuals that understand for a team to succeed, all members must be committed to coming together to work as a group. We will work hard, but we will have a lot of fun in the process!