Log In
Sign Up
Description
This role will be part of a regional ER Center of Excellence and will be responsible for primarily handling ER issues and concerns via a phone-based model. This position will support multiple sites and businesses throughout the U.S. with a specific focus in their geographic region.
The Employee Relations Specialist is responsible for developing and maintaining a positive, value added, consultative relationship with business leaders and HR BP’s across the American Express Blue Box, and to identify and resolve employee issues within these groups. This individual is responsible for coaching and advising leaders and employees on all performance management issues including absenteeism, performance, conduct and harassment, and ensuring compliance with policies, practices and applicable employment legislation. They will provide consultation and resolution guidance to promote a positive work place culture.
The Employee Relations Specialist must manage a broad range of tasks including the interpretation and development of policies and procedures, facilitating training on key Employee Relations issues, and contributing to the development and implementation of Employee Relations programs based on line of business goals and HR strategy. In some instances, this individual will conduct complaint investigations and facilitate resolutions, while identifying process improvement opportunities and policy gaps through trend analysis. This position is also responsible for providing consultation and guidance to leaders during large scale reorganizations and Reductions in Force.
The Employee Relations Specialist is required to effectively partner and consult with business partners throughout American Express to include, HR BP community, Compliance, Safety, Security, Health Services, and General Counsel’s Office.
Bachelor’s degree and PHR certification preferred.
Minimum 3-5 years Human Resources experience with a strong understanding of employee relations and employment law.
Experience in an HR consulting role with a demonstrated ability to influence without authority.
Demonstrated ability to set priorities, manage multiple responsibilities and deliver against deadlines.
Excellent interpersonal skills with experience dealing with different levels in an organization.
Excellent verbal and written communication skills with experience in presenting and contributing to the development of employee communications and training programs.
Sound analytical, critical thinking, problem-solving and negotiating skills, with the ability to understand broad HR issues and to resolve conflict situations.
Advanced knowledge of Microsoft Office Applications. Ability to conduct investigations and drive to positive resolution.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.
US Job Seekers/Employees – Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
