Better Business Bureau (BBB) serving the Heart of Texas Hiring for Director of Business & Communication Engagement at Fort Worth, TX Full Time

Director of Business & Community Engagement (Fort Worth)

FLSA Status: Exempt

Reports to: Vice President of Communication

Salary: $77,000 annually

Location: Fort Worth, TX

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, ethnicity, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• BBB participates in E-Verify and will provide the federal government with your I-9 information to confirm you are authorized to work in the U.S.

Are you looking for an opportunity to work for a reputable company with a positive work environment? Better Business Bureau seeks a Director of Business & Communication Engagement to join the team.

Who are we?

BBB Serving the Heart of Texas is an award-winning organization named a top employer by the Austin American-Statesman and among the top 50 best nonprofits to work for by The Non-Profit Times. We are a mid-sized organization committed to growth and take pride in our culture, which includes a strong work ethic balanced with a real sense of fun, work-life balance, and achievement.

Who are you?

As the Director of Business and Community Engagement, you will play a pivotal role in strengthening local businesses, fostering community collaboration, and supporting BBB’s Strategic Partnerships (i.e., Sparkyard, Chambers of Commerce, Associations, etc.). Your expertise in forging strategic partnerships and media relations will drive innovation, entrepreneurship, and sustainable growth, impacting our dynamic business landscape. In this important and highly visible position, our ideal candidate demonstrates an outgoing personality and has no reservations about public speaking. This position involves both on-camera and off-camera responsibilities.

Essential Duties And Responsibilities

• Develop and implement strategic business initiatives that chart a clear path for sustainable growth while fostering connections among businesses, community organizations, and government agencies.
• Organize workshops and training sessions that equip businesses with the tools and techniques to drive innovation and community collaboration.
• Possess a deep understanding of local economic trends and drivers, connecting businesses with opportunities that benefit both commerce and the community.
• Provide guidance and resources to aspiring entrepreneurs, startups, and small businesses, contributing to a thriving local business ecosystem.
• Stay informed about local market trends, consumer behaviors, and industry shifts to identify opportunities for business-community collaborations.
• Elevate our brand’s presence within the top media markets, strategically securing media placements and partnerships to amplify our initiatives and drive greater impact across businesses, community organizations, and government agencies.

Additional Duties And Responsibilities

• Serve as the principal on-camera BBB spokesperson in all assigned media markets.
• Maintain effective public relations, education, community outreach programs, and relationship management in assigned media markets.
• Implement consistent, local networking events to foster communication among business owners & operators.
• Serve as a local liaison for BBB Accredited Members, including benefits consultations, hosting exclusive functions, and/or connecting members to their designated representative.
• Serve as a local contact for BBB Strategic Partnerships (i.e., Sparkyard, Chambers of Commerce, Associations, etc.), including benefits consultations, hosting exclusive functions and/or connecting to their designated representative.
• Maintain regular contact with the local advisory committee, BBB board members, and other local community leaders. Develop relationships for and make recommendations for future BBB Board members.
• Secure and implement speaking engagements with local industry, consumer, and business groups/leadership on various topics.
• Assist with local company investigations as needed.
• Submit weekly activity reports.
• Attend local BBB meetings, both virtual and in-person, as needed.
• Secure impactful media coverage in business, industry, and regional press, including thought leadership articles, feature, and company stories.
• Attend tradeshows as necessary.
• Collaborate with internal teams to coordinate local events, including assisting in obtaining sponsorships, planning, and promotion as directed. This should also include retention activities.
• Conduct ongoing visits to develop effective relationships with BBB Accredited Businesses.
• Create, develop, and manage relationships with key reporters, news agencies, and influencers to increase awareness of BBB’s industry-leading resources, growth, and culture.

Required Skills/Abilities

Knowledge, Skills, and Qualifications

• Ability to make strategic decisions following short and long-term planning
• Excellent oral and written communication skills
• Excellent community relations skills: ability to deal with human diversity
• Existing media relationships and the ability to build new relationships with news reporters, producers, and similar positions in various mediums.
• Strong news sense and understanding of what it takes to generate impactful media coverage. Proven track record of giving on-camera interviews, radio interviews, and newspaper article quotes to spread positive messages on behalf of an organization
• High moral character and personal integrity
• Functional understanding of media, public, donor, and/or business relations. Professionalism when working across diverse publics.
• Creativity and flexibility
• Able to work independently and efficiently.
• Personal presence and poise to represent the BBB brand internally and externally appropriately.
• Highly proficient in MS Office applications (Word, Excel, Access, PowerPoint)
• Excellent communication skills, both verbally (in person and via phone) and in writing
• High level of interpersonal skills and ability to handle sensitive information and documents with confidentiality.

Education And Experience

• Bachelor’s degree in Marketing, Communications, Public Relations, Business, or a related field of study
• Must submit a video/link of media experience
• 4+ years of proven track record in media and outreach experience, primarily with a focus on consumer and business relationships
• Equivalent combination of education and/or experience
• Strong expertise in media relations and securing speaking opportunities.
• Must be comfortable networking, speaking in front of large groups, and proactively building meaningful relationships related to furthering BBB’s mission and strategic goals.

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