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Are you up for a challenge? Block by Block has a good one!
If you are a leader that enjoys helping others learn, improve and do their jobs more safely. If you have a love for your community and those that live, work and play there… AND…
If you are an experienced trainer that easily engages with people of all ages and ability and from all walks of life, then we’d really like to learn more about you.
Please, apply today.
The Ambassadors of the Minneapolis Downtown Improvement District can be found on the streets performing a wide variety of services to improve the friendliness, safety and cleanliness of the downtown district. A team of approximately 70 Ambassadors are deployed on the streets based on time of day and season to best utilize personnel and equipment resources. This is a pivotal position as the training coordinator will be tasked with training the Ambassadors that make this program successful.
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ESSENTIAL FUNCTIONS
· COORDINATE TRAININGS – taking the lead on all operations and equipment training to include identifying needs, changes or improvements for all ambassadors, certifying those that are qualified and have passed the standard maneuverability and knowledge tests. Ensuring compliance to all BBB standards, procedures, and policies for operational activities.
· ASSISTS OPERATIONS MANAGER – focus shall be on all operational activities such as recruitment, hiring and training of the local program, but availability to learn and assist with administrative functions are also required. These functions include:
· OPERATIONAL OVERSIGHT – Responsible for daily guidance and direction of on-street operations. Assists in developing deployment plans and mentors ambassadors to maximize visibility and effectiveness of resources (personnel and equipment). Evaluates daily needs and ambassador performance recommending adjustments to the standard deployment plan while redirecting and training ambassadors on better ways to meet the daily needs of the service district.
· HUMAN RESOURCES – recruits, selects potential candidates for hire. Trains, coaches and mentors selected staff to create a cohesive team of Ambassadors to represent Downtown.
· QUALITY ASSURANCE – Ensures service expectations are being met through regular shadowing and mentoring of all ambassadors; evaluates quality of services through measuring individual employee performances compared to expectations and overall program performance, making adjustments as necessary.
· CUSTOMER RELATIONS – actively engages customer representative and stakeholders as requested by the Operations Manager to discuss local issues and to set a course for continual program evolution. Implements new local strategies and trains ambassadors to continually improve service delivery.
· REPORTING – uses a combination of standard Block by Block reporting processes combined with processes developed specifically to update stakeholders on accomplishments and program effectiveness. Submitting forecasts, reports, data manager for all recruitment processes.
· HANDS ON – the Operations Supervisor is an important element of the program’s visibility and is expected to be a ‘working’ manager to actively participate in daily safety and cleaning tasks and duties. Trainer will work directly with employee on correct process and enforce safe policies.
It is the policy of Block by Block not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
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· COMMUNICATION – Must be able to speak, read, and write the English language in order to create basic reports. Should be a great communicator that is able to teach, motivate and improve workforce and workflows.
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
Education:
Experience:
- Recruiting: 2 years (Preferred)
- training: 2 years (Preferred)
Work Location: One location
