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Summary:
The Investigator is primarily responsible for managing a workload of 40 Management Inquiries and/or Misconduct Investigations a month. In this role, it is expected a minimum of twenty Inquiries/Investigations will be completed while carrying a rolling average workload of approximately 40 active cases per month. On average, this equates to conducting a minimum of 5-6 interviews a day, turning statements the same day, and summarizing (i.e., drafting) a minimum of twenty Reports of Investigation a month. Key duties include case management (including accurately tracking and cataloguing cases), drafting Investigative Plans (when required), conducting telephonic or Teams interviews with relevant parties, ensuring timely recovery of testimony/statements, proactively identifying and timely requesting relevant documentary evidence, additional witnesses, and timely submission of well-written Reports of Investigation (“ROIs”). The Investigator may also be required, depending on case volume, to assign Investigations to contractors and oversee management of those Investigations to completion. This includes keeping track of timelines, assisting Investigators where required, and conducting quality control on reports submitted by other Investigators.
The Investigator is primarily responsible for managing a workload of 40 Management Inquiries and/or Misconduct Investigations a month. In this role, it is expected a minimum of twenty Inquiries/Investigations will be completed while carrying a rolling average workload of approximately 40 active cases per month. On average, this equates to conducting a minimum of 5-6 interviews a day, turning statements the same day, and summarizing (i.e., drafting) a minimum of twenty Reports of Investigation a month. Key duties include case management (including accurately tracking and cataloguing cases), drafting Investigative Plans (when required), conducting telephonic or Teams interviews with relevant parties, ensuring timely recovery of testimony/statements, proactively identifying and timely requesting relevant documentary evidence, additional witnesses, and timely submission of well-written Reports of Investigation (“ROIs”). The Investigator may also be required, depending on case volume, to assign Investigations to contractors and oversee management of those Investigations to completion. This includes keeping track of timelines, assisting Investigators where required, and conducting quality control on reports submitted by other Investigators.
The Investigator is expected to participate in an atmosphere that promotes trust, creativity, open and honest feedback, accountability, and personal development.
Must be willing to jump into any task and help whenever or wherever needed. This person must be a self-starter and be willing to learn all aspects of the business.
Essential Duties
- Conduct objective and fact-based investigations/inquiries (e.g., conduct thorough review of Case Files, draft Investigative Plans and related interview questions, manage investigative process (including conducting telephonic/Teams interviews or issuing interrogatory affidavits) to timely produce an objective and fact-based Report of Investigation, in accordance with client established quality standards).
- Build relationships with client employees, at all levels including specifically with client Client/Agency Points of Contact.
- Update, create, and maintain written Standard Operating Procedures and submit for review/approval/implementation.
- Provide weekly, monthly, semi-annual and annual reports that provide status on outstanding tasks. Make recommendations on strategies to improve processes and procedures.
- Conduct management inquiries, misconduct investigations and/or EEO investigations through proper development and maintenance of record evidence and drafting and delivery of useful reports.
- Effectively utilize Microsoft Tasks/Tracker to track case activity
- Perform quality assurance/control of all pending Inquiries and/or Investigations and report on same.
- Organize and track files (record evidence) related to case documents and important transactions.
- Draft routine client communications.
- Assist with file organization and maintenance (including scanning original files to electronic files).
- Perform general office clerical duties (answers phones, takes messages, time entry, file set-up, proof reading, filing).
Education/Experience
Paralegal certification or juris doctorate degree
Bachelor’s Degree
At least three years of experience in either HR or employment law
At least three years of experience working in a law firm or legal department setting
EEO Investigator Certification required (Firm may assist in securing, if necessary)
Skills/Abilities
- Ability to communicate clearly and in a professional manner
- Writes clearly and succinctly, attention to detail
- Strong attention to detail and accuracy
- Advanced in Microsoft Office365 Suite of products including specifically SharePoint, Tasks, Bookings, Excel, PowerPoint, Word, QuickBooks Time
- Advanced in Adobe
- Self-starter, critical thinker, and positive attitude
- Superior organizational skills
- Strong people skills and collaborator
- Memory and Recall – Able to remember details of activities and client accounts
- Ability to work independently and as part of a team
- Demonstrated ability to make independent decisions
- Ability to prioritize work
- Ability to adapt to the changing work environment and manage competing demands
- Ability to effectively present information and respond to questions from managers, clients, vendors, and general public
- Actively seeks ways to improve and promote excellence
- Demonstrates strong technological and computer skills using word processing, spreadsheet and industry (law) specific software programs with the ability to quickly learn and adapt to new software programs
Work Environment
The Firm largely works ‘virtually’ vis-à-vis its clients. The Firm works out of a home-based office located in Greenwood Village, CO. At least 40 hours a week is anticipated. The Investigator will be primarily working alongside the Managing Director and Lead Investigator; with routine interaction with clients, other employees and/or contractors.
