Brick and Vine Hiring for Market Operations Manager Job at Lancaster, CA Full Time

OUR COMPANY

Brick and Vine is a multifamily investment and property management firm actively acquiring and managing workforce housing properties in multiple markets throughout the United States. We are a tech-focused, socially conscious team backed by a $1bn AUM Bay Area investment manager and led by veterans of multiple industries including single-family rentals, venture-backed fintech startups, private equity,and institutional fixed-income investment. Our mission is to add value to real estate and create solid investor returns, while offering affordable workforce housing to an underserved segment of residents. People are our ultimate asset, and we are looking for those who are technically savvy, exceptional in their area of expertise, and seeking an opportunity to build, not just contribute to an organization.

POSITION OVERVIEW

As Market Operations Manager, you are to take an entrepreneurial approach to leading the operations of a single family homes portfolio comprised of work force housing in the Lancaster & Palmdale Area. You will coordinate with centralized operations team to successfully attain the company’s operational and financial goals while reinforcing the company’s overall culture. The Market Operations Manager owns all aspects of daily operations and performance for their assigned market, ensuring that all KPI’s are met. This individual will work independently and with teammates to manage and resolve all market-level management issues and performance gaps while reporting to the VP of Property Management.

EXPECTATIONS

• Take ownership. Act like an owner and oversee the division as if you owned the assets. Treat every dollar as if it were your own and make thoughtful operational decisions with financial impacts and budget in mind.
• Be a leader. Function as the executive presence among the local and centralized teams by setting the tone on how to operate. Trust that your teammates will know how to make the right calls because you have set them up to do so and you lead by example.
• Innovate the day to day. Operate with a forward-thinking mindset, maintaining an awareness of growth and the capability to scale larger. Form constructive partnerships with your regional support teams and operations support team for maximum performance success.
• Solve Problems. Provide thoughtful solutions to everyday issues that community managers face every day. You are the highest escalation point for resident concerns and reputation management issues.

ESSENTIAL FUNCTIONS

The Market Operations Manager will use diligence and make best efforts in executing the following responsibilities:

• Assumes overall responsibility for the day-to-day management of the properties within the assigned Single-Family Homes market portfolio(s) in accordance with company objectives and metrics.
• Maintains a detailed knowledge of the assigned markets.
• Complies with all policies and procedures established by the company for the administration of the properties and the company.
• Participates in the marketing of the portfolio on a local and regional level as needed.
• Communicates with teams weekly to discuss marketing, occupancy, budget conformance, personnel, capital improvements, and any other material topics.
• Assumes overall responsibility for overseeing the day-to-day management of all assets in the market which may include resident onboarding, rent collection, maintenance, renewals, municipal & community compliance, subsidy housing programs, and overall resident experience.
• Responsible for maintaining occupancy levels, ensuring positive resident relations, and complying with all reporting requirements.
• Manage resident and property related issues as they arise and document in specified property management system.
• Responsible for assessing condition of properties and recommending minor repairs and conducting property inspections.
• Administers the approved annual budget of income and expenses in accordance with all Company requirements. Monitors the status of the operating budget, reports necessary reductions or increases in allocations, and explains variances as they arise in operations.
• Reviews all contractual services and re-bids appropriate services to assure the lowest possible cost.
• Constantly seeks to identify strategies for increasing company income and reducing company expenses. Responsible for maximizing net operating income for the portfolio.
• Participate in team projects as required to enhance resident satisfaction and business outcomes.
• Attends and participates in industry association meetings and seminars to keep up to date on trends and changing conditions in the marketplace.
• Perform other duties as assigned.

DAY TO DAY RESPONSIBILITIES
The Market Operations Manager will perform all activities related to serving residents for a defined portfolio of Single-Family Homes. They will be interacting directly with prospective and current residents to achieve maximum occupancy and maintain a high-quality customer service experience. Primary objectives will be collecting rent, leasing units, generating move-ins, renewing leases, and overall resident retention. Day to day operations will include generating and handling prospect traffic, leasing available units, qualifying prospects, preparing lease documentation, completing move-in paperwork, processing maintenance service requests, and collecting rent.

In addition to resident related activities the Market Operations Manager will also serve an important role in the managing of vacant homes and field operations within the local market. Vacant home responsibilities include: inspections, estimates, and construction project management of new residential rental home purchases. This team member must be able to quickly assess the physical attributes of residential home and make sound real estate investment decisions in a fast-paced work environment optimize the potential of each possible investment home.

Resident Management & Leasing Responsibilities

• Creating organizational systems to support accurate record keeping, efficient financial transactions and prompt renter complaint resolution
• Overseeing the timely and successful completion of maintenance requests
• Showing properties to prospective tenants and answering relevant questions, including verifying renter income
• Preparing and executing detailed and legally compliant lease agreements
• Processing of monthly rental collections and payments
• Tracking and renewing upcoming lease expirations
• Maintaining resident compliance with local, municipal, and HOA regulations
• Filing and processing evictions working with local counsel
• Preparation and service of non-compliance, non-payment, and other legal notices

Field Operations Responsibilities:

• Coordinate and schedule inspections.
• Inspect homes to create a scope of work that will be the basis of a budget on new property acquisitions.
• Create and review renovation budgets using photo inspection software.
• Perform detailed final quality control inspections.
• Manage a vendor base to complete projects within the company’s expected pricing, quality, and timeframes.
• Negotiate pricing on vendor-assigned work within established guidelines.
• Complete and submit change orders for variances to initial budget.
• Update project and work order tracking systems.
• Review and approve invoices weekly.
• Update the corporate team on the status and progress of projects.
• Communicate with the other property management team members on project completion status and upcoming move-in inspections.

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

REQUIREMENTS FOR HIRE

• License. CA Real Estate Broker’s (Preferred), CA Real Estate Sales Agent (Required)
• Education. An undergraduate degree with a major in a related field (Preferred)
• Experience. A minimum of five (5) years in portfolio operations consisting of 500 units or more (Preferred)

Property Operations Knowledge. Diversified understanding of real estate operations as it relates to management of individual assets, brokerage, office operations, personnel management, corporate budgeting, and planning.

• Knowledge of regional and national real estate laws and guidelines for rental property operations.
• Detailed knowledge of the property management cycle.
• Experience with property management software systems including or similar to Yardi Voyager, Latchel and Rently

Construction Knowledge. Experience with residential maintenance and renovation, including the ability to price repairs and coordinate pricing with contractors.

REQUIREMENTS FOR SUCCESS

• Judgment and Decision Making. Consider the relative costs and benefits of potential actions to choose the most appropriate one. High degree of creativity, coupled with sound business judgment.
• Negotiation. Bring others together and trying to reconcile differences. Diplomacy personified; an aggressive self-starter, yet diplomatic to effectuate positive relations with subordinates and peers.
• Performance Oriented. Performance oriented and highly motivated to produce results, having demonstrated this trait in prior experience.
• Critical Thinking. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. High degree of creativity, coupled with sound business judgment.
• Monitoring. Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Communication. Excellent oral and written communication skills. The ability to communicate effectively both verbally and in writing as appropriate for the needs of the audience.
• Attention to Detail. Position requires being careful about detail and thorough in completing work tasks.
• Adaptability/Flexibility. Position requires being open to change (positive or negative) and to considerable variety in the workplace.
• Technological Savvy. Be the person people go to for tech help, not the one asking.

BUSINESS TRAVEL EXPECTATIONS

Travel of a local nature (within 150 miles) is required. Employees are reimbursed for the approved use of their personal automobile on official company business. Individuals who are required to use their personal automobiles for business travel must provide evidence of liability insurance coverage as well as evidence of and maintenance of a valid driver’s license upon hire and in accordance with company policy.

SUPERVISORY RESPONSIBILITIES

• Manages 1-2 market level employees on the field operations team.
• Interview, hire, and train employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Maintain a positive work environment by addressing employee concerns quickly and effectively consulting with Vice President, Operations and/or Human Resources as needed.
• Carries out supervisory responsibilities in accordance with the company’s policies and applicable laws.
• Complies with the Federal Wage and Hour Act, the Occupational Safety and Health Act, the Workmen’s Compensation Act, and all applicable state and local statutes and regulations.

SCHEDULE AND COMPENSATION

While the typical schedule for this full-time position is 40 hours per week (Monday to Friday 8:00 am to 5 p.m. with a one-hour lunch), additional hours may be available and/or necessary on holidays and during evenings and/or weekends, according to the needs of the business.

–

If you are looking for an exciting employment opportunity, we are the employer for you! We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All hires are subject to a background check and some roles cannot be held by persons with specific criminal offenses.

Job Type: Full-time

Pay: $70,000.00 – $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Birmingham, AL 35217: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Single Family Home Rental Management: 1 year (Preferred)
• Property management: 2 years (Required)

License/Certification:

• Driver’s License (Required)
• Real Estate License (Required)

Work Location: Hybrid remote in Lancaster, CA 93534