CGI Business Solutions Hiring for Payroll Benefit Technology Specialist at Auburn, NH Full Time

Payroll Benefit Technology Specialist

CGI Business Solutions is a full-service benefits partner offering a broad array of services for clients with offices in Maine, Vermont, Massachusetts, Florida and headquarters in Auburn, NH. Our Auburn location is growing and we have an opportunity for a Payroll Benefits Technology Specialist.

Description

Our Payroll Benefit Technology Specialists balance detail-oriented responsibilities with positive communication skills involving internal and external clients. In this role, you are part of a team of Benefit Technology Specialists who build client specific benefits using isolved HCM software. You all use the same processes, checklists and procedures, but you are responsible for your own assigned clients from implementation and beyond.

Our team is part of CGI Payroll Services division, but we also work very closely with the Producers, Account Executives and Administrative Services team to coordinate each client’s benefit build on the software platform.

It is important to understand that our clients are diverse and their experience with benefits and benefit platforms vary widely. In this role, we examine the details provided about each client’s benefit plans and work with their assigned Payroll Implementation Specialist and Account Executive to extract the fine details required to build each plan. There is a lot of research and auditing involved in this role. It is crucial as you make discoveries through this process that you can communicate findings with respect and a positive attitude.

Responsibilities

• In the role, you will need to have an in-depth understanding of benefits, but if the right candidate comes in with a basic understanding of benefits and an eagerness to learn, we will train.
• Auditing payroll contributions against carrier invoices and documentation. Any discrepancies will be shared with the Account Executive, Payroll team and client to before benefit builds are started.
• Accurately interpretate client specific rules, benefit eligibility and plan structures to complete a requirement document. Meetings will be held to share document with the Account Executive and the client.
• Checklists will be utilized to build the benefit functionality once the client signs-off on the requirement document.
• Creation of test plans and test employees for the client. The client utilizes the final version of the requirement document and test plan to provide feedback on the benefit build.
• Loading of census data into the benefit system and auditing of the loaded data.
• Customizing of general training materials for client.
• Training of client on how to use the benefit module of the system.
• Activating the benefit modules once client is ready.
• Continued support for the client in handling renewal decisions and issues.
• Identify, track and report issues or enhancements required to meet current industry standard business rules and functionality.
• Continue to communicate with internal and external client in a personable manner. It is important to know which communication medium is required for the day-to-day support and training.

Qualifications

• Excellent verbal and written communication skills and the ability to communicate effectively with technical and non-technical personnel.
• Working knowledge of Microsoft Excel (ex. filter, sort, vlook-ups, concat), MS Word and Outlook.
• Must be detail-oriented, self-motivated, and have a willingness to adapt to department and company needs.
• Strong analytical problem-solving and decision-making skills.
• Strong commitment and teamwork skills including a sense of humor.
• Working knowledge of health and insurance benefits.
• Judgment, creativity and analytical skills are required to analyze, recommend and improve workflows.
• Minimum of 1-3 years’ work experience in client account management or benefit administration.

Department: Payroll Services

Education: Bachelors Degree or equivalent work experience

CGI offers an extensive employee benefit package including generous paid time off and holidays. If you embrace a fast-paced entrepreneurial work environment that is constantly evolving and fun-loving, CGI may be the place for you!

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Physical Setting:

Schedule:

Education:

Experience:

• Benefits: 1 year (Preferred)

License/Certification:

• Brokers License (Preferred)

Work Location: One location