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Description
NATURE OF WORK
This is outside semi-skilled field work involving water and gas meter reads, confirmations, water turn on and turn offs, master meter checks and other service related research.
An employee in this classification is responsible for providing personal customer service at the customer’s home or business. The incumbent receives work orders daily as well as radio dispatches and is expected to complete them in a timely manner.
As assigned, the employee provides service to the cities of Sunrise, Tamarac, Davie, Bonaventure, Weston, and Unincorporated Broward. The incumbent exercises a degree of initiative and independent judgment as a field service employee. Supervision is received from a technical supervisor who reviews work for quality and quantity of results and achievement of desired objectives.
Examples of Duties
ESSENTIAL JOB FUNCTIONS
Receives and completes field service work orders of customer accounts; reads water and has meters for every work
Performs water meter service turn on and offs as directed.
Investigates water meter problems and concerns; checks for leaks and inspects for tampering; labels meters as required.
Performs on site tests of water meters to determine if functioning accurately; identifies problems or potential problems in the field and alerts office personnel for service.
Maintains radio contact with the office in order to perform service as instructed.
Groups field service jobs by areas and budgets time to allow for out of the way jobs to be completed before the end of the morning or afternoon shift.
Communicates with customers in the field in order to advise them of services, answer inquiries and resolve problems; maintains professional effective customer service/public relations.
Services customers with applications for water or gas service connections; explains required deposits to new residents or commercial users; explains procedure involving transfer of accounts from one location to another and the need for new deposits; issues receipts for customers as necessary
Receives and processes requests to disconnect water and gas service; enters appropriate service orders to field crews using computerized service order system
Receives reports of low water pressure or water quality problems and refers to the Utility Department
Receives reports of water or gas leaks and immediately dispatches report to Utility or Gas Department for service
Responds to requests to turn on gas or water service after regular hours
Enters field service orders to accommodate needs and requests of customers, the public, or other City personnel
Organizes and maintains miscellaneous Public Service files, including service orders, adjustments, new customer paperwork, and final account paperwork
Performs related work as required
Requirements
EDUCATION
Graduation from an accredited high school/vocational school or G.E.D. equivalency including or supplemented by courses in business practices preferred
PROOF OF THE HIGHEST LEVEL OF COMPLETED EDUCATION MUST BE SUBMITTED AS AN ATTACHMENT WITH APPLICATION. (Applications without attached proof of education will not be processed for consideration.)
EXPERIENCE AND TRAINING
One (1) year of full-time paid experience in field work involving utility or gas meters/equipment
Experience must include public contact and customer service
NECESSARY SPECIAL QUALIFICATIONS
Must possess a valid driver’s license with an acceptable driving record.
Must obtain a valid Florida driver’s license prior to hire.
PHYSICAL REQUIREMENTS
Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact
Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, word processor, calculator, copier, and fax machine
No significant, moving, climbing, carrying, bending, kneeling, crawling, reaching, handling, sitting, standing, pushing, and pulling is required.
May be required to stand and/or sit for prolonged periods of time
Ability to perform minimal lifting, not to exceed 20 pounds of force, which may be required on a limited basis
Supplemental Information
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of the geographical service areas and the ability to interpret maps accurately
Ability to interpret instructions quickly via radio and paper
Ability to use required tools to gain access to meters and turn them on/off
Ability to read and record meter readings accurately
Ability to lift concrete double meter lids
Ability to learn and utilize hand held recording device for reading utility routes
Ability to deal effectively with utility customers, and the general public
Ability to clearly and effectively transmit written and verbal instructions
Ability to walk long distances outdoors over period of hours
Ability to organize work as it is received to insure maximum completion in minimum time.
Ability to communicate effectively and persuasively, both verbally and in writing
Ability to establish and maintain effective working relationships with City officials, other City departments, fellow employees, supervisors, outside agencies, and the general public
Ability to withstand pressure of competing priorities and varied responsibilities and works efficiently and effectively to develop win-win solutions
