CommunityConnect Labs Hiring for Data Analyst at Redwood City, CA Full Time

At Community Connect Labs, we use a data driven approach to help nonprofits and government agencies engage the hardest to reach populations. Using the latest analytics tools and processes, we’re able to maximize our offerings and deliver unparalleled service and support. To help carry us even further, we’re searching for an experienced data analyst to join our team. The ideal candidate will be highly skilled in all aspects of data analytics, including mining, generation, and visualization. Additionally, this person should be committed to transforming data into readable, goal-oriented reports that drive innovation and growth for CCL and our customers.  

Objectives of this role

• Develop, implement, and maintain analytics systems, taking complicated problems and building simple frameworks to track towards the goals of CCL and their clients
• Identify trends and opportunities for company growth through analysis of complex datasets
• Create internal and external reports and dashboards based on data mining, analysis, and visualization
• Evaluate internal systems for efficiency, problems, and inaccuracies, and develop and maintain protocols for handling, processing, and cleaning data
• Work directly with internal team members and customers to gather requirements, provide status updates, and build relationships

Responsibilities

• Work closely with the Head of Customer Success to understand and maintain focus on client’s analytics needs, including critical metrics and KPIs, and deliver actionable insights to relevant decision-makers
• Proactively analyze data to answer key questions for stakeholders or yourself, with an eye on what drives customer performance, and investigate and communicate which areas need improvement in efficiency and productivity
• Create and maintain rich interactive visualizations through data interpretation and analysis of company and customer data, with reporting components from multiple sources. 
• Develop and maintain databases by acquiring data from primary and secondary sources, and build scripts that will make our data evaluation process more flexible or scalable across datasets

Required skills and qualifications

• Three or more years of experience knowledge discovery in data as a data analyst
• Proven analytics skills, including mining, evaluation, and visualization
• Technical writing experience in relevant areas, including queries, reports, and presentations
• Strong SQL skills
• Expertise in Excel/spreadsheet software
• Knowledge of statistics, including surveys, multivariate testing, confidence intervals, etc.

Preferred skills and qualifications

• Experience with database and model design and segmentation techniques
• Programming experience, Python or R preferred
• Experience in statistical analysis through the use of statistical packages or libraries
• Experience with Tableau or other graphical user interface/visualization software
• Proven success in a collaborative, team-oriented environment