Confidential Hiring for Employee Benefits Account Manager Job at Scottsdale, AZ Full Time

ACCOUNT MANAGER

Act as a strategic liaison between the client and carrier partners. Ensure appropriate engagement between the client and Practice Leaders, VP of Healthcare Solutions and VP of Client Solutions. Responsible for overall management of client accounts, including benefit program design, implementation, project management, and delivering an overall meaningful and beneficial experience for our clients. An account manager must have an intermediary level of proficiency in each of our core disciplines, Risk Management, Empowered Well-Being, Client Solutions, Technology, Communication and Education, Compliance

RESPONSIBILITIES AND DUTIES

RISK MANAGEMENT

• Review and consider potential exposures of client contracts and funding arrangements
• Assist in preparing bid specifications for Requests for Proposal (RFPs)
• Collaborate with Practice Leader to analyze and provide strategy to key constituents using marketing prepared quotes
• Partner with Analytics to deliver plan performance metrics, and utilization and medical management strategies
• Aid in contribution strategy and premium incentive design
• Act as a liaison between Medical Director, carrier and client on high-cost claimant inquiries

EMPOWERED WELL-BEING

• Collaborate with VP of Healthcare Strategies and Wellness Coordinator to deliver customized and comprehensive solutions to your clients
• Engage carriers using their pre-developed well-being solutions
• Stay abreast of industry well-being programs and resources

CLIENT SOLUTIONS

• Research appropriate coverage options for each client
• Responsible to oversee the day-to-day management of employee benefit accounts
• Develop Long-Term partnerships with clients (including Owner, CEO, CFO, HR) and carriers
• Work in conjunction with Practice Leader, Analytics, VP of Healthcare Strategy, and VP of Client solutions to manage the annual client strategy
• Prepare client renewal presentations and overall communication strategy for wellness, employee education and open enrollment
• Assist clients and EB staff with service questions related to administration, billing, claims issues and problem solving, upon request
• Maintain relationships with carrier representatives, staying abreast of new products, carrier procedural changes and market trends
• Manage employee benefits administration, assisting current and new clients with benefits questions.

TECHNOLOGY

• Utilize available resources such as texting platform, Calendly, QR codes for client solutions
• Manage overall EDI/API feed process to ensure client eligibility is accurate and timely
• Utilize Microsoft Teams environment for client meetings, employee open enrollment meetings, webinars

COMMUNICATION AND EDUCATION

• Utilize communication resources to drive employees and associates to a higher understanding of benefit knowledge and wellness initiatives.
• Make available a myriad of communication formats including but not limited to; personalized video production, custom benefit guides and magazines, mailers, texting software, outbound/inbound education counselors

COMPLIANCE

• Present client with solutions to employee benefit concerns using carrier expertise, compliance and HR guidance, federal legislation guidelines

• Annually monitor and audit client’s health plan compliance recordkeeping including but not limited to; plan documents, wrap documents, 5500 filing, annual employee notices, HIPAA/Cobra compliance, ACA filings

QUALIFICATIONS

Minimum of 1-5 years of Employee Benefit Experience with managing fully insured and level funded clients.

• Working knowledge of fully insured level funded funding arrangements. General understanding of the mechanisms of a self-funded contracts and stoploss.
• General understanding of the medical management process and procedures, cost containment levers
• Strong analytical and research skills related to coverage.
• Proven ability to manage renewal and marketing process, prepare materials for presentations and communications.
• Ability to lead/present to large open enrollment presentations.
• History of reviewing proposals, contracts, and benefit plan summaries.
• Ability to participate in discussions with C-Suite client contacts.

SKILLS

• Time Management skills to perform in fast-paced environment with various customer deadlines
• Excellent verbal and written communication skills required
• Strong attention to detail required
• Strong customer service skills required
• Must enjoy learning new things and take initiative
• Work well independently and with a group
• Microsoft Excel, Word, PowerPoint proficiency required

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay
• Signing bonus

COVID-19 considerations:
All employees are required to do a daily temperature check upon entering the building and take a COVID19 Risk Questionnaire.

Education:

• Associate (Required)

Experience:

• health insurance: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location